Katarina Knezevich
North Brunswick,NJ
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Assistance
Fleat Market
North Brunswick, NJ
09.2021 - 05.2022
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Provided exceptional after-sales support, following up with clients to ensure their satisfaction and offering assistance as needed.
- Process the day-to-day operation including invoicing, billing, bookkeeping...etc.
Travel Agent
Nemesis Travel
Belgrade, Serbia
12.2018 - 12.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Sales Manager
Holland America Line
Global
05.2014 - 12.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Receptionist Administrator
Hyatt Regency
Belgrade, Serbia
04.2013 - 04.2014
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
Teller
Banca Intesa A.D Beograd
Belgrade, Serbia
01.2010 - 03.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Proffesional Basketball Player
Partizan
09.2008 - 01.2014
Education
Bachelor of Science - Tourism And Hotel Management
University of Belgrade Faculty of Economics
Belgrade, Serbia05.2014
High School Diploma -
Gymnasium And Secondary Vocational School
Kovin, Serbia09.2009
Skills
Customer Service Management
Multitasking and Organization
Phone and Email Etiquette
Handling Complaints
Credit and collections
Documentation and Recordkeeping
Data Entry
Expense Tracking
Relationship Building
Scheduling and calendar management
Languages
Serbian
Native or Bilingual
English
Professional Working
Timeline
Administrative Assistance
Fleat Market
09.2021 - 05.2022
Travel Agent
Nemesis Travel
12.2018 - 12.2020
Sales Manager
Holland America Line
05.2014 - 12.2018
Receptionist Administrator
Hyatt Regency
04.2013 - 04.2014
Teller
Banca Intesa A.D Beograd
01.2010 - 03.2013
Proffesional Basketball Player
Partizan
09.2008 - 01.2014
Bachelor of Science - Tourism And Hotel Management
University of Belgrade Faculty of Economics
High School Diploma -
Gymnasium And Secondary Vocational School