Katarina Mitic
European Wax Center
Spring
4
years of professional experience
Dedicated wax specialist with expertise in client education, sanitation practices, and relationship building. Delivering exceptional services while ensuring client comfort and safety.
Work History
Licensed Cosmetologist/Wax Specialist
3 Years 3 Months- Performed professional face and body waxing services while ensuring client comfort and safety.
- Built strong relationships with clients, resulting in repeat business and customer loyalty.
- Educated guests on proper pre- and post- wax skincare routines.
- Trained new staff on waxing procedures and best practices to uphold service standards.
- Ensured compliance with state regulations regarding sanitation and safety in all services.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of a shared environment.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.
- Managed appointment schedules efficiently in a fast-paced environment.
- Maintained accurate client records and services notes.
- Consistently delivered excellent customer service while meeting productivity and retail goals.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
Front Desk Receptionist
1 Year 1 Month- Greeted and welcomed clients, creating a positive first impression and enhancing professional customer experience.
- Managed appointment scheduling efficiently using salon management software, optimizing daily operations.
- Processed payments and maintained accurate financial records during transactions to support administrative functions.
- Assisted in maintaining cleanliness and organization of reception area, contributing to a professional environment.
- Collaborated with team members to streamline check-in procedures, reducing wait times for clients.
- Scheduled appointments and managed a high volume booking system.
- Managed inventory of retail products, ensuring adequate stock levels for customer purchases without overstocking.
- Promoted memberships, service packages, and retail products to increase sales.
- Assisted with opening and closing procedures.
Education
High School Diploma
Skills
Waxing techniques
Licensed cosmetologist
Sanitation practices
Sanitation & Infection control
Skin analysis
Infection control
Client education
Sales and upselling
Clear communication
Active listening
Endurance for waxing
Physical strength
Timeline
Licensed Cosmetologist/Wax Specialist
European Wax Center
04.2023 - 07.2026Read More
Front Desk Receptionist
European Wax Center
02.2022 - 03.2023Read More
Klein High School
High School Diploma
Read More