Katarina Monnes
Burlington,VT
Summary
Punctual, highly motivated college student with a solid background in high-stress environments. Satisfies customers with exceptional service and uses slow periods effectively to stay on top of daily chores and complete goals while pursuing opportunities to help the team improve service and reduce waste. Kind and dedicated to improving the quality of life for others.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Lincoln Liquors
Chelmsford , MA
05.2021 - Current
- 30 hours per week
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Associate Trainer
Panera Bread
Nashua , NH
08.2019 - 12.2020
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Ice Cream Scooper
Kimball Farms
Westford, MA
07.2019 - 10.2019
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
Education
Bachelor of Arts - Psychology
University of Vermont
Burlington, VT2024
High School Diploma -
Chelmsford High School
North Chelmsford, MA06.2020
Skills
- Product Location
- Cash Register Operations
- Inventory Stocking
- Detail-Oriented
- Well Organized
- Complaint Resolution
- Reliable and Responsible
- Social Perception
- Creative Thinking
- Active Listening
Certification
Lowell Humane Society
Chelmsford Summer Technology Internship
Gallery Docent at BCA Center, Burlington VT
Additional Information
- National Honor Society 11,12, English National Honor Society 11,12, Spanish Honor Society 11,12
- Honor Roll 9,10, High Honor Roll 11,12
Interests
Dancing, drawing, jewelry making, reading, hiking
Languages
Spanish
Limited Working
Timeline
Cashier
Lincoln Liquors
05.2021 - Current
Associate Trainer
Panera Bread
08.2019 - 12.2020
Ice Cream Scooper
Kimball Farms
07.2019 - 10.2019
Bachelor of Arts - Psychology
University of Vermont
High School Diploma -
Chelmsford High School