Katarina Nickolaou
Richmond,VA
Summary
Adaptable professional skilled in managing front desk operations, handling equipment logistics, and providing excellent customer service. Proven multitasking abilities, strong teamwork skills, and experience with POS systems. Committed to ensuring efficient and organized support for participants.
Overview
4
4
years of professional experience
Work History
Member Services
University Recreation
2024.08 - Current
- Facilitated a positive and welcoming environment by overseeing participant access and ensuring smooth entry and exit at UREC and University Park.
- Managed front desk operations, including verifying JAC cards, leading facility tours, and assisting participants with program registration at the Welcome Center.
- Handled equipment logistics by checking in/out gear, managing facility laundry, and processing locker and towel rental agreements at the Equipment Center, ensuring efficient and organized support for participants.
Server
Sedona Taphouse
2022.08 - 2024.07
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Member
Ginger Juice
2020.07 - 2021.07
- Provided excellent customer service by taking orders, preparing smoothies, ginger shots, and smoothie bowls, and efficiently managing transactions, all while ensuring quality and presentation standards.
- Showcased strong multitasking and teamwork skills by handling multiple orders simultaneously, collaborating well with teammates, and embracing coaching from management to continuously enhance service quality and customer satisfaction.
Education
Bachelor of Science - Integrated Science And Technology
James Madison University
Harrisonburg, VA2025-05
High School Diploma -
Goochland High School
Goochland, VA2022-06
Associate of Science -
J. Sargeant Reynolds Community College
Richmond, VA2022-05
Skills
- Customer Service Orientation
- Verbal and Written Communication
- Team collaboration
- Conflict Resolution
- Efficient Multitasking
- Systems Thinking and Problem Solving
- Experience in Microsoft Word, Excel, Stella Architect, and Python Programming
- Project Management
- Fast learning in new environments
Timeline
Member Services
University Recreation
2024.08 - Current
Server
Sedona Taphouse
2022.08 - 2024.07
Crew Member
Ginger Juice
2020.07 - 2021.07
Bachelor of Science - Integrated Science And Technology
James Madison University
High School Diploma -
Goochland High School
Associate of Science -
J. Sargeant Reynolds Community College