Katarina Saboova
Ocean View
Summary
Dynamic professional with extensive experience in customer service, communication and hospitality service. Proficient in four languages, I excel in fostering positive client relationships and adapting to diverse needs. Recognized for my strong interpersonal skills and ability to provide constructive feedback, I thrive in fast-paced environments. I currently work at the Lobster House in Cape May, NJ as a server. I am looking for another serving or bartending position that would further enhance my hospitality skills and help me to improve in this field. I am also currently enrolled in the Nursing program in ACCC, with two semesters left from graduating as a registered nurse.
Overview
11
11
years of professional experience
Work History
waitress
The Lobster House
06.2024 - Current
- Working in a seafood restaurant gave me a tremendous amount of information about seafood. They also have a very specific clientele where we have to deal with special demands and communicate with manager.
Waitress
Windjammer
10.2022 - 09.2024
- Worked in a family-owned diner as a server- seafood, pasta, sandwiches, breakfast, brunch, and alcohol handling
Waitress
Litterer’s Restaurant
01.2014 - 07.2023
- Company Overview: Working in a unique Italian restaurant, held as a family business
- Working as a waitress in the US helped me to communicate with all kinds of people and handle various types of situations and problems if occurred
- It also taught me to work under stress and as a team player
- Working at the Litterer's was one of my most challenging opportunities in that field
- Made me realize how important it is to work in a place with its own identity, history, and to spread its legacy among the customers, because that's what makes the business special
- Working in a unique Italian restaurant, held as a family business
Server
Boston Pizza
09.2018 - 05.2019
- Working as a server and a host at Boston's Pizza gave me another kind of experience and perspective in my hospitality career
- Dealing mostly with very kind, family-oriented customers and their kids, business meetings and family birthday parties brought different kinds of challenges I have dealt with before
- Friendly working environment, amazing coworkers and great food made this place one of my favorite ones
- Guided guests through dining rooms and provided needed assistance, including handing out menus, checking coats and retrieving high chairs and booster seats
- Checked in deliveries and signed off on products received
- Resolved complaints from guests by listening to issues and notifying restaurant manager
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests
English And German Tutor
Self-employed
03.2014 - 01.2019
- As a student of English and German language at the university, during my studies I spent a lot of free time by giving individual English and German classes to students of all ages (9-65 yrs)
- I loved this job because I could give the students all the attention they needed and after certain time I could see results and improvement
- Dealing mainly with intermediate and advanced students, working on their speech and vocabulary improvement
- Different teaching technique with each student according to what helped them the best
Live Stream Media Analyst With German
Concentrix
11.2017 - 07.2018
- Company Overview: Concentrix as an organization having companies in 40 countries all over the world
- Client support, quality ensuring, specialist support, administrative work Monitoring live streams and uploaded videos of German speaking users, representing the admin role on behalf of the client to remove any offending, rules or good manners violating content, notifying the users of misbehavior and providing justification and reasoning for their content removal or credit or spam points
- I was specifically working on a German project called LINE which was directly focused on German smartphone users
- The team leader was always helpful, progressive in his ideas and taught me to punctuality and team communication skills
- Team members were all fluent in English and German language, German being the most essential in this project
- Concentrix as an organization having companies in 40 countries all over the world
Call Center Operator
Allianz, s.p.
01.2015 - 03.2018
- Company Overview: Allianz, s.p., Slovakia
- Communicating with clients, helping the customers with writing reports of their insured events and accidents
- Responded to customer requests for products, services and company information
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims
- Filed and tracked insurance claims and communicated claims status to patients
- Allianz, s.p., Slovakia
Server, Barista
Eiscafe Luigi
01.2014 - 10.2014
- Company Overview: Working with a unique, dedicated Italian owner of the restaurant
- Working as a barista and server in the city's biggest Gelateria, just a couple minutes from Hamburg, was one of my first experiences in the field of hospitality services
- I learned that discipline, commitment and consistency are the key attributes for a business to be more than successful
- Not to mention food should be great, too :
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Working with a unique, dedicated Italian owner of the restaurant
Education
Associate in Paralegal - Nursing Candidate
Rowan College At Gloucester County
Sewell, NJ05.2026
Associate in Science (A.S.) - Health Science
Rowan University
Glassboro, NJ05.2021
Master´s - Translation and Interpreting - English and German
Matej Bel University of Banska Bystrica
01.2016
Sport Gymnasium - undefined
01.2011
Skills
- English
- German
- Slovak
- Czech
- Communication skills
- Good listener
- Friendliness
- Honesty
- Openness
- Adaptability
- Confidence
- Accepting constructive feedback
- Suggesting changes
- Respectful
- Interpersonal skills
Hobbies and Interests
USA, Canada, Mexico, Cuba, United Arab Emirates, UK, France, Portugal, Hungary, Poland, Czech Republic, Austria, Germany, Spain, Belgium, Iceland
Timeline
waitress
The Lobster House
06.2024 - Current
Waitress
Windjammer
10.2022 - 09.2024
Server
Boston Pizza
09.2018 - 05.2019
Live Stream Media Analyst With German
Concentrix
11.2017 - 07.2018
Call Center Operator
Allianz, s.p.
01.2015 - 03.2018
English And German Tutor
Self-employed
03.2014 - 01.2019
Waitress
Litterer’s Restaurant
01.2014 - 07.2023
Server, Barista
Eiscafe Luigi
01.2014 - 10.2014
Associate in Science (A.S.) - Health Science
Rowan University
Master´s - Translation and Interpreting - English and German
Matej Bel University of Banska Bystrica
Sport Gymnasium - undefined
Associate in Paralegal - Nursing Candidate
Rowan College At Gloucester County
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