Kaitlin Patton
Colorado Springs,CO
Summary
Kaitlin Patton; mastered skills in customer service and multitasking through work experience; Trained as a junior processor for a mortgage company;
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment, and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
10
10
years of professional experience
Work History
Waitress
Streetcar 520
07.2025 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Office Administrator/Processing Assistant
Low Cost Mortgage
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Assistant Motor-clothes Manager
Pikes Peak Harley Davidson
08.2021 - Current
- Oversee all associates in department
- Maximize sales opportunities and increase customer retention rates
- Successfully handle visual merchandising and coordinate maintenance of department
- Scheduling, payroll
- Mastered skills in customer service
- Full-time
House Nanny
House Nanny
05.2021 - 08.2021
- Gained experience in working with and around children
- Cleaning and tidying house
- Higher responsibility
- Worked 40+ hours a week
- Had to be flexible and think critically while multi-tasking
Junior Loan Processor
Mindful Mortgage Group
08.2020 - 04.2021
- Completed two levels of mortgage certification
- Obtained experience working with home loans
- Mastered my skills in making phone calls and sending e-mails, faxes, and scans.
- Worked 40+ hours a week
Waitress
Viewhouse Corporation
01.2020 - 08.2020
- Excelled in customer service skills, worked in a high-volume environment, timeliness and effectiveness were also practiced at this job.
Caterer
Garden Of The Gods Catering And Events
03.2019 - 01.2020
- Cleaned, sanitized and organized foodservice equipment, including serving utensils, trays and station counters
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables
- Replenished banquet stations and verified food temperatures and cleanliness of service areas
- Set up and disassembled food service stations, equipment and furniture per guest or contract specifications
- Communicated with event coordinators and facility management to ensure adequate and appropriate accommodations
Waitress
Applebee's Grill + Bar
11.2017 - 03.2019
- Mastered skills in customer service, fast paced working, & multitasking
Waitress
Village Inn
06.2017 - 11.2017
Hostess
Texas Roadhouse
03.2016 - 06.2017
Education
High School Diploma -
Rampart High School
Colorado SpringsGeneral Associate’s Degree - undefined
Pikes Peak Community College
Colorado SpringsSkills
- Customer service
- English
- Fast
- Multitasking
- Spanish (conversational)
- Phone
- Banquet coordination
- Safe food handling
- Cleanliness
- Organization
- Presentation skills
- Event management
- Team leadership
- Outgoing and energetic
- Decision-making
- Customer service oriented
- Time management
- Menu memorization
- Mortgage Experience
- Dining area maintenance
- Physical stamina
- Point of sale (POS) system operations
- Complex Problem-solving
- Payment processing
- Attention to detail
- Spreadsheet development
- Telephone reception
Timeline
Waitress
Streetcar 520
07.2025 - Current
Office Administrator/Processing Assistant
Low Cost Mortgage
09.2024 - Current
Assistant Motor-clothes Manager
Pikes Peak Harley Davidson
08.2021 - Current
House Nanny
House Nanny
05.2021 - 08.2021
Junior Loan Processor
Mindful Mortgage Group
08.2020 - 04.2021
Waitress
Viewhouse Corporation
01.2020 - 08.2020
Caterer
Garden Of The Gods Catering And Events
03.2019 - 01.2020
Waitress
Applebee's Grill + Bar
11.2017 - 03.2019
Waitress
Village Inn
06.2017 - 11.2017
Hostess
Texas Roadhouse
03.2016 - 06.2017
General Associate’s Degree - undefined
Pikes Peak Community College
High School Diploma -
Rampart High School