Katarine Flores
Mrs. Fields
Lynn,MA
7
years of professional experience
Committed and hardworking Cashier with 5 years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Work History
Cashier
6 Years 11 Months- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained clean, sanitized and well-organized food preparation zones.
- Performed shift change tasks each day to keep store efficient and neat.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Greeted customers and responded to requests for information.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Prepared beverages and filled food orders for customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Assisted customers in choosing menu items by providing food complementing information.
- Operated and sanitized kitchen and food preparation equipment.
Sales Associate
5 Months- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Supported efficient and timely replenishment of sales floor merchandise.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Assisted customers with locating and choosing merchandise in any store department.
- Assisted customers with prompt and polite support in-person and via telephone.
Cashier
1 Year 7 Months- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Maintained clean, sanitized and well-organized food preparation zones.
- Counted cash in register drawer at beginning and end of shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Assisted customers by answering questions and fulfilling requests.
- Built positive relationships with customers to increase repeat business.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Quickly and accurately counted drawers at start and end of each shift.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Operated and sanitized kitchen and food preparation equipment.
- Performed cash, card and check transactions to complete customer purchases.
Sales Associate
1 Month- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained records related to sales, returns and inventory availability.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Processed product returns and assisted customers with other selections.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Skilled using cash register including processing sales discounts and refunds.
- Used POS system to process sales, returns, online orders and gift card activations.
Cashier
2 Years 7 Months- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored new sales associates to contribute to store's positive culture.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
High School Diploma
Skills
Credit card processing
Refunds and exchanges
Product upselling
Payment collection
Accomplishments
- Trained and mentored 20 employees.
- Achieved 100% of sales quote.
- Resolved product issue through consumer testing.
Timeline
Sales Associate
Home Depot
03.2020 - 08.2020Read More
Cashier
Mrs. Fields
12.2019 - CurrentRead More
Sales Associate
HomeGoods
11.2019 - 12.2019Read More
Cashier
Taco Bell
09.2018 - 04.2020Read More
Cashier
Pretzelmaker
10.2016 - 05.2019Read More
Lynn English High School
High School Diploma
Read More