KaTavia Fitch- Parker
Bessemer,US
Summary
Availability: As Soon As Possible Job Type: Permanent Goal-oriented Human Resources Specialist with seventeen years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.
Overview
16
16
years of professional experience
Work History
Medical Readiness NCOIC
United States Army Reserve Sustainment Command
Birmingham, United States
10.2020 - Current
- Duties, Accomplishments, and Related Skills
- Serve as primary action officer for Medical actions while training
- Provides ranges of medical expertise for soldiers and pulls weekly reports for all members in Division to determine timely Human resource updates
- Maintain overall high percentage for Medical Readiness Command
- Assessments above 85% for 377th ARSC
- Manages, monitors, Coordinates, and provides regulatory guidance on all personnel actions and medical events AR 40-501, para 9-18
- Advised and Facilitated medical evaluation boards and physical evaluation boards on Division levels
- Reviews, interprets, and provides recommendations for revising regulatory guidelines, policies, and standing operating procedures pertinent to medical administration and all medical operations
- Provides advice and assistance to the Brigadier General and CSM to identify resource allocation to retain and release soldiers according to their medical needs
- Prepares and submits requests for CENTCOM waivers for deploying soldiers
- Acts in a confidential capacity and exercises discretion in handling and coordinating sensitive information regarding soldier records and military status
- Manage medical records in Medpros, Med-chart, CSMM, and RLAS
- Assists with subordinate unit review and evaluation of plans for adequacy and correctness submitted by units in support of mobilization training plans
- Analyze and inspection down-trace units in personnel and medical aspects
- Identify all P3/P4 profiles to RRC for MOS/Medical Retention Board (MMRB)
- Ensure proper format and finalizes mobilization training document for publication
- Contain written and oral communications skills to organize information; prepare briefs, correspondence, and reports; and present informal or formal briefings on training
- Conduct staff assistance visits and inspections to subordinate units to ensure data in the unit mobilization file is complete and accurate.
- Worked within applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Increased customer satisfaction by resolving issues
- Exceeded goals through effective task prioritization and great work ethic
- Conducted research, gathered information from multiple sources, and presented results
- Used Microsoft Word and other software tools to create documents and other communications
- Maintained energy and enthusiasm in a fast-paced environment
- Drove operational improvements which resulted in savings and improved profit margins
- Used coordination and planning skills to achieve results according to the schedule
Contact Service Representative
Social Security Administration, 1200 Rev. Abraham Woods Jr
Birmingham, United States
06.2016 - Current
- Interview beneficiaries, their representatives, and or/the public in response to their calls and inquiries
- Determine the nature of their problem or interest
- Explain SSA programs' technical provisions, elicit relevant facts, and resolve problems with payments or eligibility
- Provides beneficiaries with information about eligibility and benefits being paid under all programs administered by SSA
- Screen for all possible entitlements to benefit the beneficiary
- Provide a basis for decisions and appeal rights when inquirers question determinations
- Processes Title 2 and/or assigned Title 16 post entitlement workloads using appropriate automation tools and systems inputs
- Validate current addresses for the beneficiary and representatives and SSA policy and procedure governing those changes
- Initiates contacts with beneficiaries or others to obtain reports and clarify inconsistent or incomplete reports
- Reviews pertinent material and related folders or electronic records resolve systems-identified discrepancies and questionable situations, such as death alerts and centenarian inquiries
- Research Case situations and reconciles discrepancies causing interruptions in the receipt of Title 2 and Title 16 monthly benefits
- Identifies and explains discrepancies in payment amounts which garnishments may cause, offset, automatic earnings adjustments, and re-computations
- Engaged in learning and development opportunities to promote continued performance improvement.
- Educated customers on company systems, form completion, and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Reached out to customers after completing claims to suggest additional service or contact information if questions arose.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Assisted customers by answering questions and responding to inquiries.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Engaged in learning and development opportunities to promote continued performance improvement
- Educated customers on company systems, form completion and access to services
- Performed various clerical duties by mailing documents and creating customer databases
- Responded to customer calls and emails to answer questions about products and services
- Placed outbound customer service or customer satisfaction calls to follow up on issues
Mobilization Operations and Medical NCO
United States Army Reserve Sustainment Command
Birmingham, Al
07.2019 - 10.2020
- Hours per week: 40
- Mobilization Operations and Medical NCO
- Duties, Accomplishments, and Related Skills
- Created, approved, or denial of TOD packets
- Manage and train on Digital Training Management System (DTMS) new processes, change in data, analytical review, service members' educational needs, and current to future operational support and needs
- Loaded mobilization manifest in Medpros and MARRS
- Provided technical advice and guidance to staff sections and subordinate units of the Command on setting up and operating plans and programs and the relevant administrative tasks and responsibilities
- Conducted attendance rosters for UPL specimens from Soldiers
- Organized and directed all mobilization exercises as a member of the Mobilization Assistance Team
- As a member of the Mobilization Assistance Team, I conducted mobilization exercises
- Conducted mobilization training and advice to subordinate units to support their mobilization mission
- Determines methods of gathering input and prepares periodic reports as changes in troop structure and capability occur
- Assisted subordinate unit review and evaluation of plans for adequacy and correctness submitted by units in support of mobilization training plans
- Prepared and presented briefings on plans as required
- Represents the Command and provides authoritative advice and assistance to subordinate and higher Command, general, and directorate staff members and organizations on matters about mobilization training plans
- Supervised preparation and maintenance of the Command training MOB Plan
- Maintains technical expertise based on FORSCOM and First U.S
- Army mobilization directives to provide guidance and assistance to all subordinate units for all phases of mobilization.
- Rendered emergency medical treatment and administered immunization programs.
- Administered medical care for arange of conditions and basic health concerns.
- Assisted 177 Army Reserve soldiers in returning to full duty, cutting downtime and expenses.
Human Resource Sergeant
United States Army Reserve, Golden
Acorn, Birmingham, United States
03.2017 - 07.2019
- Hours per week: 40, Duties, Accomplishments, and Related Skills:
- Primary action officer for Human Resource and Financial Management for a unit of 380 personnel
- Provide guidance and assistance on personal matters to subordinate elements of the Command while managing administrative actions for over 400 Battalion, Brigade, and Division level Soldiers via CSMM and Executive Performance and Appraisal Tool (ePat) in Reserve Component Manpower System(RCMS); Serves as the alternate to process all payment transactions for all UIC's consisting of over 600 Commissioned Officers and Enlisted TPU Soldiers;
- Served technical advisor to Commanders and staff of personal programs; Served as the assistance actions officer and liaison on strength management, personnel readiness, retention, replacement operations, records management, accessions, separations, and personnel actions;
- Served as LIK program manager, developing budgetary command input relative to lodging in the kind program for military personnel administration and LIK operations; Served as the alternate representative to award actions and processes to ensure compliance with policies and regulations; managed and updated personnel records using the Regional Level Application Software (RLAS), Reserve Component Manpower System RCMS, Executive Performance and Appraisal Tool ePat & Emilpo systems;
- Reviewed monthly and quarterly reports for the readiness, which includes medical using the MODS system; Reviewed and updated (PEBD)Pay Entry Base Date and Grade Discrepancies;
- Assisted with input and process orders, amendments and revocations via RLAS:
- Conducted Commander Pay Reports for updates; Processed Flagging actions in RLAS and counseling statements to the soldier according to the situation; Processed UNSAT packets for Officers and enlisted TPU soldiers
- Provided Technical Assistance and Administrative guidance to staff assigned to assist in completing the budgetary function
- Monitored Division GOVCC program and disseminated reports to down trace units and processed applications
- Updated SM personal information in the CITI bank system
- Okay, to contact this Supervisor: Yes
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures
- Performed budget analysis to control expenditures and predict future budget needs
- Maintained work structure by updating job requirements and job descriptions for positions
- Advocated for staff members and counsel supervisors to identify and resolve conflicts
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, and employee assistance
Debt Contact Representative
Social Security Administration, 1200 Rev. Abraham Woods Jr. Blvd
Birmingham, United States
05.2012 - 06.2016
- Duties, Accomplishments, and Related Skills:
- Examined material and or systems data (RECOOP, MBR, SSR, etc.) to write operating procedures and training materials
- Assisted beneficiaries and inquirers in person, by telephone, or by correspondence regarding all programs administered by Social Security Administration, such as advising and providing information on benefits and rights; (2) explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases; (3) assisting individuals regarding how best to provide needed documents and evidence required, and (4)initiating inquiries to resolve errors, delays, or other problems in obtaining benefits
- Assisted with completing claims and appeal-related work
- Discussed and negotiated alternative repayment schedules such as installment agreements and cross-program adjustments
- Negotiated compromise settlements according to policy and procedures
- Terminated debt collections activity for debts up to allowable amounts following policy and procedures
- Assist in preparing reports reflecting the status of collection efforts and problems encountered
- Answered telephone and handled assigned actions
- Responds to routine inquiries by phone or in writing
- Reviewed incoming correspondence, memoranda, waiver, and wage garnishment response
- Approved a request for waivers for amounts, according to policy and procedures, upon request by a primarily liable claimant
- Assist peers with difficult calls and workload issues
- Interview beneficiaries or representatives who call the DMS 800 number to determine the nature of their problem or inquiry
- Handled contacts made via relay operator or TDD machines to assist those with hearing and speech impairments
- Contacted overpaid individuals by telephone, answered various questions about the debt collection process, advised the individuals of delinquent accounts, and suggested making plans for repayment
- Supervisor, Samuel Reynolds (855-755-2835)
- Okay, to contact this Supervisor: Yes
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled over 200 calls per day to address customer inquiries and concerns.
Education
MBA - Organizational Management
Ashford University
San Diego, CA07.2023
B.A. - Organizational Management
Ashford University
San Diego, CA05.2021
Skills
- Harassment Investigation
- In-Person and Telephone Interviewing
- Leave of Absence Transitions
- Exit Interviews and Processes
- Electronic Filing System
- Procedures Compliance
- Program Modification
- Transfer Coordination
- Program Analysis
- Negotiation Tactics
- Training Needs Analysis
- Dispute Mediation
- Budget Administration
Accomplishments
- Supervised team of ten staff members.
- Documented and resolved 170 issues which led to the unit receiving a 90% accuracy rate.
- Collaborated with team of 5 personnel to develop Medical and Administration record keeping procedures for 170 soldiers.
- Achieved 89.8% through effectively conducted and supervised Medical readiness for 170 soldiers in 3 units.
- Used Microsoft Excel to develop inventory and personnel tracking spreadsheets.
- Achieved 100% medical and administrative readiness by completing and updating soldiers personnel records with accuracy and efficiency.
Timeline
Medical Readiness NCOIC
United States Army Reserve Sustainment Command
10.2020 - Current
Mobilization Operations and Medical NCO
United States Army Reserve Sustainment Command
07.2019 - 10.2020
Human Resource Sergeant
United States Army Reserve, Golden
03.2017 - 07.2019
Contact Service Representative
Social Security Administration, 1200 Rev. Abraham Woods Jr
06.2016 - Current
Debt Contact Representative
Social Security Administration, 1200 Rev. Abraham Woods Jr. Blvd
05.2012 - 06.2016
MBA - Organizational Management
Ashford University
B.A. - Organizational Management
Ashford University
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