Katche Sharpe

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
• Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.
• Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
• Collaborated with teachers to develop and implement individualized education plans for students with special needs.
• Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
• Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
• Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
• Tailored lesson plans for students with emotional and cognitive disabilities.
• Reported on student progress, behavior, and social skills to parents.
• Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
• Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.

Provided excellent outbound customer service, collected medical bills before going into collections

• Responded to customer inquiries and provided accurate information about products and services via live chat.
• Monitored customer conversations and provided timely, knowledgeable assistance.
• Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
• Handled inbound customer chat conversations from various websites.