Kate Artino
Henderson,NV
Summary
Detail-oriented Manager with 11 years of Customer Service experience, with proven history of leading shifts with excellent guidance and employee leadership. Trained in all areas of Restaurant Management and committed to punctuality. Goal driven, hard working individual who follows company standards and exceeds expectations. Ambitious and results-oriented. Strives for excellence and doesn't settle for less.
Overview
12
12
years of professional experience
Work History
General Manager
Skinnyfats Restaurant
Henderson, Nevada
05.2021 - Current
- Promoted from Assistant General Manager to General Manager within 2 months.
- Supports both front of the house and back of the house during peak business hours.
- Successfully executes every dish on the menu.
- Leads by example and encourages team to do the same.
- Promotes a positive atmosphere and goes above and beyond to guarantee each customer receives exceptional food and service.
- Recognizes outstanding staff performance to boost company morale and productivity.
- Prepares for and executes new menu implementations.
- Conduct's health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Delivers in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Leeds and directs team members on effective methods, operations and procedures.
- Applies performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Cross trains all staff to help maximize labor performance.
- Consistently hits company targets and exceeds expectations.
Assistant Manager
Einstein Bros Bagels
Henderson, Nevada
07.2019 - 03.2020
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
General Manager
Pizza Hut
Henderson, NV
06.2012 - 06.2019
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Received superior customer service satisfaction scores. Received third place out of 42 stores in positive customer survey feedback.
- Increased sales by 40% by establishing goals, overseeing performance and providing excellent customer service.
- Decreased labor percentage by 8%.
- Maintained a 42% controllable profit on P&L.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Unloaded deliveries from trucks in prompt fashion.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Tracked receipts, employee hours and inventory movements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Silverado High School
Las Vegas, NV05.2012
Skills
- Creates apositive, happy work environment
- Employee performance evaluations
- Recruiting and Interviewing
- Staff Supervision
- ServSafe Manager
- Customer service management
- Kitchen management
- Organized
- Reliable
- Fully Coronavirus-19 Vaccinated
Timeline
General Manager
Skinnyfats Restaurant
05.2021 - Current
Assistant Manager
Einstein Bros Bagels
07.2019 - 03.2020
General Manager
Pizza Hut
06.2012 - 06.2019
High School Diploma -
Silverado High School
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