Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Work
Work Availability
Quote
Timeline
Teacher

Kate Baker

Newnan,GA

Summary

Motivated Service Worker with exceptional social skills, communication abilities, who is well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience

Work History

Car Wash Attendant

Car Wash USA Express
Fayetteville, GA
08.2021 - Current
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Received both cash and credit card payments from customers.
  • Inspected and maintained equipment throughout self-service and vehicle wash areas.
  • Monitored inventory levels for adequate supply of chemicals and materials and end of each shift daily.

Drive Thru Lead

Chick-fil-A
Peachtree City, GA
11.2020 - 09.2021
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Conveyed all special requests on orders to kitchen staff clearly.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Car Wash Attendant

Tidal Wave Auto Spa
Fayetteville, GA
05.2019 - 11.2020
  • Greeted customers and guided cars into washing area.
  • Answered customer questions on pricing, products, procedures and materials used.
  • Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
  • Increased sales by 14% by upselling and recommending services and products to customers.
  • Inspected incoming vehicles, assessed condition and took note of any current damage prior to starting wash.
  • Inspected washing tools, equipment and materials daily for damage or needed repairs.
  • Cleaned wash equipment after shift and confirmed proper storage.

Education

No Degree - Pediatric Nursing

University of West Georgia
Carrollton, GA

No Degree - Pediatric Nursing

Clayton State University
Morrow, GA

Skills

  • Teambuilding
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Prioritizing and time management
  • Conflict Resolution
  • Active Listening
  • Excellent written and oral communication
  • Medical terminology knowledge
  • Experience caring for children who have Down Syndrome

Accomplishments

  • Promoted to Crew Shift Leader after less than four months of employment.
  • Efficiently served more than 400 satisfied customers during an average shift at the drive up window.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Volunteer Work

I had the wonderful opportunity to volunteer for Gigi's Playhouse of Atlanta's annual summer camp for 4 consecutive years. Starting in 2015 and ending 2019, I participated in the summer camp by working one-on-one with a child who has Down Syndrome by cultivating a relationship with them and assisting them with camp activities as needed. Most of the camp's activities that were planned out were rooted in skills that Physical Therapy and Occupational Therapy tend to focus on and develop. Some of those skills included using scissors, glue sticks, markers and paint to create artwork and practice writing their name. The camp also hosted a range of group activities such as modified gymnastics, obstacle courses, dance classes, and games such as duck duck goose to practice turn taking and following instructions. At the end of the day when their parents came to pick them up, I would relay what the day's activities were and how their child did in each activity.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won't.It's whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Car Wash Attendant

Car Wash USA Express
08.2021 - Current

Drive Thru Lead

Chick-fil-A
11.2020 - 09.2021

Car Wash Attendant

Tidal Wave Auto Spa
05.2019 - 11.2020

No Degree - Pediatric Nursing

University of West Georgia

No Degree - Pediatric Nursing

Clayton State University
Kate Baker