Kate Booker
Duck Hill,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Legal File Clerk
Cochran Law Firm
10.2023 - 12.2023
- Assisted attorneys with case organization and administrative tasks.
- Updated firm's database with new information for client records and financial documents.
- Supported lawyers in reviewing and processing search warrants, subpoenas and court documents.
- Maintained and updated files and databases for personnel records and financial reports.
New Claims Specialist
Trajector Disability Law Firm
11.2019 - 10.2023
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Followed up with customers on unresolved issues.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
Direct Care Worker
Southern Healthcare
06.2016 - 10.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted with daily living activities, running errands, and household chores.
Education
Mississippi State University
Starkville, MSHigh School Diploma -
Montgomery County High School
Kilmichael, MS05.2005
Skills
- File Organization
- Organizational Skills
- Analytical Skills
- Office Equipment
- Proofreading
- Record Keeping
- Problem Solving
- Computer Literacy
- Critical Thinking
- Customer Service
- Legal Documentation
- Appointment Scheduling
Certification
Paralegal
Timeline
Legal File Clerk
Cochran Law Firm
10.2023 - 12.2023
New Claims Specialist
Trajector Disability Law Firm
11.2019 - 10.2023
Direct Care Worker
Southern Healthcare
06.2016 - 10.2019
Mississippi State University
High School Diploma -
Montgomery County High School
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