KATE BROWN
New Castle,DE
Summary
Results-driven Senior Intelligence Analyst with 8-year career in insider threat and intelligence. Applies advanced analytical skills to detect potential threats. A collaborative team player who thrives in high-pressure settings.
Overview
9
9
years of professional experience
Work History
Intelligence Senior Analyst
Citibank Citi Security and Investigative Services (CSIS)
New Castle , DE
2021.08 - Current
- Achieved valuable insights through extensive internal and external investigation analysis on significant cases, trends, and potential control gaps. Presented findings to business stakeholders to enhance detection abilities and implement preventive controls.
- Analyzed insider threat indicators in internal investigations and implemented a scoring system for employee referrals based on allegations and work history.
- Provided briefings to leadership on significant cases of interest and emerging potential threats by effectively managing the North America Cases of Significant Report
- Developed a template for investigation reports that automates data extraction
- Oversaw analysts' briefing and assessment reviews to guarantee comprehensive, accurate, and consistent outputs.
- Conducted training sessions for junior analysts, focusing on report reviewing, data tagging, analysis, and production.
- Analyzed data from a variety of sources to identify potential targets, threats or opportunities.
- Performed trend analysis on collected data to determine trends in threat activities.
- Assisted with developing strategies and tactics based on gathered information regarding adversary capabilities, intentions and goals.
- Created comprehensive analytical products that included recommendations for actionable steps to address identified problems or issues.
- Researched open source materials including news articles, social media posts and other public records for evidence related to terrorism activities or other criminal behavior.
- Participated in training sessions designed to improve tactical skills associated with gathering intelligence in challenging environments.
Senior Investigator
Citibank Citi Security and Investigative Services (CSIS)
New Castle , DE
2018.08 - 2021.08
- Conducted compliance background investigations to identify and assess regulatory risks, following guidelines set by FDIC, FINRA, and NMLS.
- Conducted reputational risk analysis and provided regulatory-compliant recommendations for events with potential reputation threats.
- Utilized effective communication skills to conduct interviews with candidates and employees in challenging scenarios, including individuals exhibiting uncooperative, hostile, or distressed behavior.
- Escalated critical issues to HR, Legal, Ethics, and Compliance to ensure compliance with background policies while considering the needs of each business.
- Implemented regular monthly analysis to identify trends in rescinded job offers, falsifications and negligent hiring practices. Ensured consistent adjudication for prospective employees.
- Implemented internal Quality Assurance process to enhance global quality assurance reviews through high-risk check point reviews, remediation, and incident selection methodology
- Facilitated regular team gatherings aimed at discussing questions related to procedures, regulations, and negligent hiring practices.
- Examined pertinent materials such as police reports, court records, and other related documents.
- Engaged with local law enforcement agencies to acquire exclusive insights through confidential channels.
Investigations Analyst
Citibank Citi Security and Investigative Services (CSIS)
New Castle , DE
2016.09 - 2018.08
- Reviewed a high volume of closed investigations, identifying regulatory and reputational risks for the firm on a monthly basis.
- Developed and implemented a systematic approach with quarterly investigation and security Quality Assurance Reports (QAR) for identifying high-risk inaccurate or incomplete fields, driving improvements in manual updates and overall QAR scores.
- Developed and implemented a streamlined system to ensure prompt escalation of unfiled SARs to management
- Worked closely with Investigations and Legal teams to coordinate SAR-related inquiries at the Office of the Comptroller of the Currency.
- Implemented effective quarterly scorecards to identify and address recurring investigation data errors across three Citi Service Centers.
- Generated detailed reports on overall project status compliance with timelines.
- Led a team of professionals in adhering to high QA standards.
Customer Service Analyst
Citibank
New Castle , DE
2015.03 - 2016.09
- Developed and maintained strong relationships with clients, gaining insights into their financial needs for offering tailored solutions.
- Led the launch of an effective customer service initiative which facilitated faster client responses and boosted customer service satisfaction scores.
- Provided training to clients on new products and capabilities, enhancing self-efficiency and enabling faster resolutions
- Developed and supervised a team of messaging correspondents to ensure prompt client responses.
Education
BA Communications - Journalism -
Wilmington University
01.2011
Skills
- Advanced Excel
- Advanced PowerPoint
- Problem-solving
- Analytical thinking
- Process improvement focused
- Team-oriented
- Excellent research and report writing
- Threat Assessment
- Risk Analysis
- Crime trend analysis
- Report Writing
Accomplishments
unfiled
- Citi CSIS Global Women's Council
Timeline
Intelligence Senior Analyst
Citibank Citi Security and Investigative Services (CSIS)
2021.08 - Current
Senior Investigator
Citibank Citi Security and Investigative Services (CSIS)
2018.08 - 2021.08
Investigations Analyst
Citibank Citi Security and Investigative Services (CSIS)
2016.09 - 2018.08
Customer Service Analyst
Citibank
2015.03 - 2016.09
BA Communications - Journalism -
Wilmington University
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