Krystyna Hannon
Woodford,VA
Summary
Dynamic and disciplined customer service representative with over 10 years of experience delivering exceptional service to a diverse clientele. Expertise in identifying customer needs and resolving concerns efficiently, complemented by a proven track record in effective customer care, merchandise presentation, and persuasive selling techniques. Known for an energetic and enthusiastic approach, consistently fostering positive experiences that drive customer satisfaction and loyalty. Seeking a challenging and rewarding position within a fast-paced environment to leverage skills and contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Event Assistant
Rooted and Rowdy Event Company, LLC
Fredericksburg, VA
09.2023 - Current
- Coordinated event logistics, including venue selection and vendor management, to create seamless guest experiences.
- Directed on-site setup and breakdown of events, ensuring all elements met company standards and timelines.
- Developed engaging event programming that enhanced attendee interaction and satisfaction through creative concepts.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
Lead Bartender
Hard Times Cafe & Cue
Fredericksburg, VA
11.2021 - Current
- Organized inventory management processes, minimizing waste while maintaining optimal stock levels for busy shifts.
- Cultivated strong relationships with regular customers, enhancing loyalty and creating a vibrant community vibe.
- Implemented effective cash handling procedures, ensuring accurate financial transactions during peak hours.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Receptionist/Sales
Basic Auto Sales
Ashland
05.2021 - 11.2021
- Delivered outstanding customer service with upbeat and friendly attitude
- Effectively maintained a clean working environment during shifts
- Experience in handling high volume calls
- Scheduling Appointments: Coordinates appointments for customers with sales associates, ensuring efficient time management and customer flow.
- Managing Customer Records: Maintains accurate customer records and files, supporting data integrity and compliance with company policies.
Billing and Coding
SA Medical
Fredericksburg
02.2020 - 04.2021
- Partnered with supervisor to design and launch training initiatives aimed at enhancing team skills.
- Executed thorough analysis and validation of patient information, diagnoses, and billing data.
- Demonstrated meticulous attention to detail in all tasks and projects.
- Utilized advanced typing skills to enhance efficiency in document preparation and communication.
Bartender
Cowboy Jacks
Fredericksburg
02.2015 - 11.2020
- Guaranteed high-level of service to all customers throughout every shift
- Developed long-lasting relationships with customers, creating regulars.
- Performed transactions accurately and quickly.
- Trained new hires, ensuring service is maintained at proper level
Education
High School Diploma -
Spotsylvania High School
Spotsylvania, VA06-2008
Skills
- Superior customer service
- Employee coaching
- Cleanliness standards
- Social media marketing
- Basic accounting
- Budget monitoring
- Outgoing personality
Timeline
Event Assistant
Rooted and Rowdy Event Company, LLC
09.2023 - Current
Lead Bartender
Hard Times Cafe & Cue
11.2021 - Current
Receptionist/Sales
Basic Auto Sales
05.2021 - 11.2021
Billing and Coding
SA Medical
02.2020 - 04.2021
Bartender
Cowboy Jacks
02.2015 - 11.2020
High School Diploma -
Spotsylvania High School