Kate Dougherty
Summercamp Hotel
Oak Bluffs,MA
1
Certification
23
years of professional experience
Highly driven General Manager with 20+ years of progressive experience leading hospitality operations, developing high-performing teams, managing financial and operational performance, and delivering exceptional customer experiences. Proven success implementing strategic approaches that drive profitability, revenue growth, operational efficiency, and customer loyalty. Experienced in overseeing all aspects of business operations, including staffing, scheduling, payroll, budgeting, inventory, vendor relationships, reservations, POS/PMS systems, customer service, and event execution. Recognized for building strong teams, developing employees, solving operational challenges, and maintaining high standards in fast-paced environments.
Work History
GENERAL MANAGER
2 Years 6 Months- Lead daily hotel operations with oversight of guest services, staffing, scheduling, reservations, and overall property performance.
- Manage and develop staff to deliver a consistent, high-quality guest experience.
- Manage guest relations and respond to customer needs with a focus on satisfaction, service recovery, and building positive guest experiences.
- Oversee hotel operations during peak seasonal periods while maintaining service standards and operational efficiency.
- Managed guest relations and responded to customer needs, enhancing satisfaction and facilitating service recovery.
- Supported budgeting, cost control, and purchasing while informing operational decisions to drive efficiency.
- Coordinate communication between departments to ensure smooth daily operations and effective resolution of guest and operational issues.
- Led and coordinated hotel events, special functions, and high-volume guest activities, ensuring seamless execution.
- Maintain high standards of professionalism, hospitality, safety, and service throughout the property.
GENERAL MANAGER
10 Years 8 Months- Directed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, sales, and operational planning.
- Develop and implement operational strategies designed to improve efficiency, control costs, increase revenue, and maximize customer satisfaction.
- Lead management and supervisory teams to ensure smooth, consistent day-to-day operations.
- Provide hands-on leadership in a fast-paced environment while maintaining high standards for service, quality, and customer care.
- Recruit, interview, hire, train, and develop employees while maintaining a strong, service-focused team culture.
- Build and maintain loyal, long-term customer relationships through exceptional service and attention to detail.
- Planned and executed onsite and off-premise events, managing staffing, logistics, service quality, and guest experience.
- Ensured compliance with health department regulations and food safety standards, promoting a safe environment for customers and staff.
- Ensure compliance with local health department regulations and food safety standards.
- Successfully collaborate with diverse teams to resolve operational challenges and accomplish business objectives.
BAR MANAGER / GENERAL MANAGER
10 Years 3 Months- Managed daily restaurant operations, overseeing staffing, scheduling, customer service, and operational standards to ensure seamless service.
- Prepared employee schedules and assigned team members to appropriate positions and responsibilities.
- Managed opening, closing, and shift-change procedures to ensure consistent operational standards.
- Recruited, interviewed, hired, trained, and developed qualified employees.
- Established communication practices with staff, enhancing teamwork and ensuring smooth daily operations.
- Resolved customer concerns, fostering high levels of guest satisfaction through professional and effective engagement.
- Trained employees on company duties, policies, procedures, and service expectations.
- Supported a positive team environment focused on exceptional customer service and operational excellence.
Education
- Communications
Skills
General & Operations Management
Business Development
Staff Recruitment & Development
Customer Relationship Management
Financial Administration & Payroll
Budgeting & Cost Control
Scheduling & Workforce Planning
Inventory Management
Event Management & Promotion
Reservations & Guest Experience
POS/PMS & Technology Management
Service Quality Improvement
Operations Start-Up
Team Leadership & Motivation
Certification
- ServSafe
- TIPS Certification
- CPR/Heartsaver — American Heart Association
- Allergen Awareness
- Crowd Management
PROFESSIONAL STRENGTHS
- Leadership: Proven ability to recruit, motivate, train, and retain strong teams while maintaining accountability and high service standards.
- Operations: Extensive experience managing complex daily operations, staffing, scheduling, inventory, reservations, vendors, and customer service.
- Customer Experience: Dedicated to creating exceptional guest experiences and developing lasting customer relationships.
- Events: Experienced in planning and executing onsite and off-premise events, coordinating staff, logistics, service, and guest needs.
- Business Performance: Strong understanding of profitability, cost control, revenue growth, budgeting, and operational efficiency.
Timeline
GENERAL MANAGER
Summercamp Hotel
02.2024 - CurrentRead More
GENERAL MANAGER
Red Cat Kitchen
05.2013 - 01.2024Read More
BAR MANAGER / GENERAL MANAGER
Nancy's Restaurant
06.2003 - 09.2013Read More
Michigan State University
from Communications
Read More