Kate Eroshenko
Grand Junction,CO
Summary
Experienced professional with strong attention to detail, critical thinking and problem resolution skills. Authorized to work in the US for any employer
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Revenue Process Improvement Specialist
Community Hospital
05.2022 - Current
- Research payer denials related to referral, pre-authorization, notifications, medical necessity, non-covered services, and billing resulting in denials and delays in payment.
- Medicare,Medicaid, and third-party guidelines , policies and procedures.
- Submit retro-authorizations in accordance with payer requirements in response to authorization denials.
- Identify denial patterns and escalate to management as appropriate with sufficient information for additional follow-up, and/or root cause resolution.
- Make recommendations for additions/revisions/deletions to work queues and claim edits to improve efficiency and reduce denials.
- Review payor communications, identifying risk for loss reimbursement related to medical policies and prior authorization requirements; escalates potential issues to clinical stakeholders, managed care contracting, and Revenue
- Cycle leadership as appropriate.
- Identify opportunities for process improvement and actively participate in process improvement initiatives.
Paralegal
Stephen L. Laiche P.C.
07.2020 - 05.2022
- Assisted with casework, took instructions, maintained up-to-date case files, and drafted legal documents to support case progression.
- Implemented any recommendations made by attorney following monthly file reviews ensuring that these were dealt with promptly
- Ensured compliance with file management.
- Visited inmates in jail and assisted with hearings and trials in the courtroom.
- Managed outlook calendar and ensured deadlines were met.
Client Success Specialist
Picaboo Yearbooks
02.2019 - 06.2020
- Facilitated onboarding process for new clients to ensure smooth integration into services.
- Performed video demos and software walkthroughs via GoToMeeting
- Worked closely with development team regarding bug issues, logged tickets and addressed them to development team if needed
- Managed account renewals for clients in absence of assigned Account Executive to maintain service continuity.
- Processed customer account changes.
- Participated in sales and tech meetings to discuss project updates.
- Recorded and organized customer interactions to effectively track requests, issues, and resolutions.
- Attended sales/tech meetings when needed.
Legal Assistant
Wegener Scarborough Younge & Hockensmith, LLP
01.2015 - 01.2019
- Kept cases organized by establishing and organizing files; monitored file databases in case management software; confirmed case status with attorneys.
- Assisted in trial/mediation preparation, analyzed and compiled data, received, sorted and delivered incoming mail to the correct parties. Opened/closed new matters. Drafted emails and correspondence.
- Coordinated communication with courts regarding petition statuses and granted orders, ensuring accurate and timely processing.
Night Auditor
Springhill Suites by Marriott
01.2014 - 01.2015
- Responded to incoming calls in a professional manner in a professional manner/making reservations; Performed check-ins and check-outs efficiently, ensuring a smooth transition for guests; posted/corrected charges to guest accounts; balanced the revenue from all sources accurately and managed nightly hotel operations.
- Reconciled nightly folios, payments, and transactions to complete accurate audit closeout.
- Balanced front desk cash drawers and corrected discrepancies before morning handoff.
- Processed late check-ins, early departures, and guest requests with professional service.
General Manager
Sunglass Depot
04.2012 - 11.2012
- Managed daily operations efficiently. closing/opening register, closing/opening credit card machine, putting money in a safe, making schedule, calculating employee's hours, meeting the day's sale goal, organizing new merchandise.
- Directed daily store operations to maintain merchandising standards, inventory accuracy, and customer service consistency.
- Led sales associates through coaching, scheduling, and performance expectations aligned with revenue goals.
- Managed inventory control, replenishment, and shrink reduction across high-volume sunglasses assortments.
Sales Clerk/photographer
Old Time Photos
04.2009 - 01.2012
- Welcomed customers into store; provided information about photo styles, took photos, previewed photos, printed and framed.
- Assisted guests with portrait package selection and explained photography options clearly.
- Processed sales transactions accurately using point-of-sale systems and cash-handling procedures.
- Coordinated customer check-in, order details, and photo pickup with consistent attention.
Office Clerk
ALROSA Ltd
01.2005 - 01.2007
- Processed documents using MS Word for accurate presentation. ;entered data for reports, collected and organized reports from internships, created Excel documents; answered the telephone and represented the company in a professional and businesslike manner.
- Managed incoming and outgoing correspondence, ensuring timely document routing and tracking.
- Organized filing systems for contracts, invoices, and personnel records.
- Maintained accurate data entry in office databases and spreadsheets.
Education
Psychology - Bachelor's degree
Colorado Mesa University
Grand Junction, CO01-2028
AA - International Relations
Siberian Institute of International Relations &Regional Geography
Novosibirsk, RU05-2009
High school diploma - undefined
Mirnyy High School
Mirnyy, RU01-2007
Skills
- Claims processing
- Denial management
- Healthcare regulations
- Appeals
- Document analysis
- Data analysis
- Process optimization
- Time management
- Technical aptitude
- Microsoft Office
- Excel
- Microsoft Word
- Google Workspace
- Google Docs
- BQE Core Software
- Sage Timeslips
- CRM Software
- Databases
- Zendesk
- DocuSign
- Slack
- Adobe Acrobat
- Office administration
- Administrative experience
- Records management
- Paralegal experience
- Legal research
- Legal drafting
- Customer service
- Client assistance
- Customer relations
- Microsoft Office
- Business development
- Communication skills
- Attention to detail
- Critical thinking
- Problem solving
- Outlook
- Microsoft PowerPoint
- Editing
- GoToMeeting
- IAM
- Administrative experience
- Sage Timeslips
- Administrative experience
- Microsoft PowerPoint
- Denial management
- Data analysis
- Litigation
- Process optimization
- GoToMeeting
Certification
- Certified Notary Public
- Driver's License
Languages
Russian
Native or Bilingual
Timeline
Revenue Process Improvement Specialist
Community Hospital
05.2022 - Current
Paralegal
Stephen L. Laiche P.C.
07.2020 - 05.2022
Client Success Specialist
Picaboo Yearbooks
02.2019 - 06.2020
Legal Assistant
Wegener Scarborough Younge & Hockensmith, LLP
01.2015 - 01.2019
Night Auditor
Springhill Suites by Marriott
01.2014 - 01.2015
General Manager
Sunglass Depot
04.2012 - 11.2012
Sales Clerk/photographer
Old Time Photos
04.2009 - 01.2012
Office Clerk
ALROSA Ltd
01.2005 - 01.2007
High school diploma - undefined
Mirnyy High School
AA - International Relations
Siberian Institute of International Relations &Regional Geography
Psychology - Bachelor's degree
Colorado Mesa University