Hardworking, self-motivated professional with 10+ years of exceptional customer service experience in a range of different food establishments. Successful in meeting and exceeding guests' needs and expectations with a warm, sincere, and friendly manner.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Mixologist
The Canopy Lounge
Brighton, Michigan
07.2023 - 06.2024
Created seasonal cocktail menus.
Kept bar stations clean and organized during peak lounge hours.
Prepared garnishes, syrups, and bar tools for service.
Described drink flavors and taste profiles to customers to help with ordering decisions.
Assisted in training new bartenders on proper techniques.
Effectively multitasked within fast-paced environment.
MIXOLOGIST/MANAGER/SERVER
Ciao Italian Bistro and Wine Bar & Ciao Amicis
Fenton, MI
05.2016 - 07.2023
Significant knowledge of many different wine varieties
Excellent at pairing entrées with wines
Experience behind the bar with a large repertoire of cocktail and martini recipes
Execute top notch customer service, including happily greeting guests in a timely manner, receiving orders, and accommodating the needs and request of guests
Competently utilize the POS system to process guests orders, complete payment transactions, and issue receipts
Maintain restaurant operations by deploying in depth knowledge of appropriate food handling techniques and cleaning procedures
Promoted to staff trainer
Adequately train newly hired servers to acquaint them with the restaurant's best practices, operational procedures, policies, standards, and routines
Complete wine training with newly hired servers including tastings and bottle service training
Developed a loyal following of clientele.
Recommended measures for improving work procedures and worker performance to increase service quality and enhance job safety.
MIXOLOGIST
The Cooks' House
Traverse City, Michigan
10.2022 - 01.2023
Responsible to get fresh ingredients for the bar and prepare everything daily
Knowledge of the rotating wines that would be served with the multi course meals
Learned a significant amount about multi course meals and pairing correct wines and cocktails with them
Participated in wine dinners and weddings and made sure to get all the food and beverages out in a timely fashion
Developed creative drink menus with new cocktail ideas on a regular basis.
MIXOLOGIST
La Becasse
Maple City, Michigan
05.2022 - 01.2023
Learned an remarkable amount about french wine, cocktails, and cuisine
Worked in a very small, but high energy space efficiently
Responsible for locating multiple bottles of wine per night with over 600 wines on the wine list
Created all my own craft cocktails and memorized all of theirs
Performed daily restocking of bar supplies, including liquor, beer, wine, and garnishes
MIXOLOGIST
Sorellina
Traverse City, Michigan
09.2020 - 05.2022
Made all of the house syrups and purées from scratch
Created a variety of unique drink recipes, including seasonal drinks
Helped create the full drink menu including pricing
Efficiently handled drink tickets while taking care of guests at the bar
When serving able to comfortably take care of multiple tables while still getting courses out in a timely matter
Complete knowledge of the food menu
SERVER
The Main Crossing
Brighton, MI
06.2015 - 05.2016
Exceeded guest expectations in an extremely fast and busy work environment
Facilitated large parties independently, while executing orders quickly and accurately
Demonstrated excellent knowledge of menu items and responded to guest inquiries in a timely and accurate manner
PRODUCTION WORKER
Aspen Technologies
Brighton, MI
07.2013 - 05.2015
Produced polyurethane automotive parts
Attained knowledge of many different procedures on making reliable automotive parts
Learned the value of working as a team.
SERVER
Bagger Dave's
Brighton, MI
08.2012 - 06.2013
Cultivated customer care and hospitality
Learned quick and efficient ways to use a POS system
Became versed in proper cleaning procedures for a restaurant
Attained a vast knowledge of beers.
Used focus and memorization skills to keep track of tables and remember orders.
Event Coordinator/FOH Manager/Mixologist
Bradley's Pub & Grille
Interlochen, Michigan
06.2024 - 10.2026
Coordinated private events for Bradley's Pub & Grille guests and vendors.
Scheduled event bookings, deposits, and banquet details with front-of-house staff.
Planned menus, beverage service, and room setups for multiple types of celebrations.
Crafted cocktails and classic drinks following bar recipes and guest preferences.
Developed good working relationships with fellow employees through effective communication.
Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Communicated event requirements to kitchen, bar, and service teams.
Prepared contracts, invoices, and event paperwork for Bradley's Pub & Grille.
Maintained calendars, reservation notes, and client follow-up for upcoming functions.
Reviewed event logistics with management to support smooth pub operations.
Supervised host, server, and support staff during daily front-of-house service.
Resolved guest concerns with calm communication and professional service standards.
Trained new staff on hospitality procedures, guest greetings, and service etiquette.
Collaborated with kitchen and bar teams to support smooth service timing.
Enforced company policies, safety rules, and guest service expectations.
Prepared schedules, shift assignments, and daily front-of-house task plans.