Lila Howard
Boerne,TX
Summary
Knowledgeable employee experienced in fulfilling animal health requirements. Skilled handler with absolute comfort controlling and calming animals. With history of delivering exceptional care to animals in various settings, Passionately promotes health and optimal wellness by providing quality support. Careful to observe animals and communicate concerns to help optimize care.
Overview
6
6
years of professional experience
Work History
Animal Caretaker
Self Employed Services
01.2018 - Current
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Retail Associate Manager
Flashback Funtiques
01.2018 - Current
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Kennel Technician
Kendall County Veterinary Center
06.2023 - 07.2023
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animals for behavioral problems and signs of health issues.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Reset procedure rooms between appointments and disinfected equipment.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Barista
Dunkin' Donuts
03.2020 - 11.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
Education
Associate of Applied Science - Animal Sciences
Blinn College
Brenham, TX12.2030
High School Diploma -
Boerne High School
Boerne, TX06.2021
Skills
- Medication Administration
- Nutritious Feeding
- Infection Control
- Exercising and Playing
- Animal Care
- Vaccine Administration
- Surgery Preparation
- SOP Compliance
- Disease Prevention
- Pet Handling
- Time Management
- Animal Handling
Timeline
Kennel Technician
Kendall County Veterinary Center
06.2023 - 07.2023
Barista
Dunkin' Donuts
03.2020 - 11.2020
Animal Caretaker
Self Employed Services
01.2018 - Current
Retail Associate Manager
Flashback Funtiques
01.2018 - Current
Associate of Applied Science - Animal Sciences
Blinn College
High School Diploma -
Boerne High School
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