Kate Jones Rush
Binger,OK
Summary
Customer-focused professional with a background in customer service. Known for providing top-notch Customer support while maintaining high levels of customer satisfaction and loyalty. Some Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. I’m looking for a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work History
Service Oklahoma Customer Service Representative
Mustang tag agency
Mustang, Oklahoma
06.2012 - Current
- Assist customers with vehicle registration and title transfer processes.
- Handle inquiries regarding service Oklahoma regulations and services effectively.
- Processed payments and issued receipts for various transactions. Batch payments, and receipts.
- Handle large amounts of cash, checks and cards verifying that all monies are correct at the end of every day
- Assist customers with various title transfers, vehicle registration as well as pikepass accounts and drivers license/state ID renewals
- Handled inquiries regarding service Oklahoma regulations, changes, and services effectively.
- Processed payments and issued receipts for various transactions.
- Maintained accurate records of customer interactions and transactions.
- Work with team members to improve customer service procedures.
- Resolve customer complaints promptly to ensure satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Efficiently use state software, and computer systems in a constantly changing and updating environment
Customer Service Lead
Tractor Supply Company
Mustang, Oklahoma
04.2011 - 06.2012
- Assist customers with various needs assist coworkers, help with store set up, opening and closing task
Education
Diploma - Business Office Management
Canadian Valley Technologies Center
El Reno, OK 05.2006 - 09.2008
Mustang High School
Mustang, OklahomaSkills
- Payment processing
- Record keeping
- State software usage
- Team collaboration
- Data entry accuracy
- Conflict resolution
- 10-key
- Office equipment proficiency
- Courteous demeanor
- Multi-task management
- Basic computer skills
- Email management
- Customer relationship management
Affiliations
- Love to work the nursery on Sunday at church and,
- Love to spend time with my family, to hang out with my husband and 2 boys. To go fishing and hunting and just be outside!
Timeline
Service Oklahoma Customer Service Representative
Mustang tag agency
06.2012 - Current
Customer Service Lead
Tractor Supply Company
04.2011 - 06.2012
Diploma - Business Office Management
Canadian Valley Technologies Center
05.2006 - 09.2008
Mustang High School