Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kate Kalafut

Coon Rapids,MN

Summary

Driven professional with a proven track record in customer relationship management and sales metrics. Expert in verbal communication and sales upselling techniques, achieving significant customer satisfaction and team performance improvements. Skilled in adapting strategies to meet targets, demonstrating a high attention to detail and a self-motivated approach.

Overview

4
4
years of professional experience

Work History

General Sales Associate

European Wax Center
Coon Rapids, MN
04.2024 - 03.2025
  • Assessed customer needs to provide assistance and information on product features.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Informed customers about current sales, promotions and policies to shape buying behavior.
  • Answered phone calls, responded to emails and handled customer complaints promptly.
  • Assisted with scheduling appointments for clients and visitors.
  • Updated and maintained store policies and procedures.

Assistant Manager

Totally Tan & Spa
Ramsey, MN
12.2023 - 08.2024
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Trained new team members in stock procedures, upselling, and customer service.
  • Maintained records related to sales for store management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed transactions using a point-of-sale system.
  • Demonstrated product features and benefits for customers' needs.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Barn Hand

Diamond in the Rough Stables LLC
Dayton, MN
06.2021 - 02.2024
  • Fed and watered livestock and monitored food and water supplies.
  • Examined animals to detect illness, injury or disease.
  • Held horses for veterinarian during health checks and care or for farrier for trimming and shoeing of horse hooves.
  • Cleaned stalls of manure and bedding material; replenished with fresh shavings as needed.
  • Provided daily care for horses including feeding, watering, exercising and turnout time.
  • Mixed feed, additives and medicines in prescribed portions.

Education

High School Diploma -

Coon Rapids High School
Coon Rapids, MN
05-2023

Skills

  • CNA Certified
  • Verbal/written communication
  • Self-motivated
  • High attention to detail
  • Customer relationship management (CRM)
  • Sales metrics
  • Interpersonal communication
  • Sales and upselling techniques

References

References available upon request.

Timeline

General Sales Associate

European Wax Center
04.2024 - 03.2025

Assistant Manager

Totally Tan & Spa
12.2023 - 08.2024

Barn Hand

Diamond in the Rough Stables LLC
06.2021 - 02.2024

High School Diploma -

Coon Rapids High School

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Kate Kalafut