Kate Kenaston
Damascus,OR
Summary
Professional with top skills in communication, critical thinking and active learning. Smart Bank Teller accurately manages cash to serve needs of bank customers. Recognized for outstanding customer service delivery.
Overview
16
16
years of professional experience
Work History
Housekeeper
Hampton Inn By Hilton
Portland, OR
10.2023 - Current
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Responded to requests from guests regarding housekeeping needs.
Server
Mehri’s Bakery and Café
Portland, OR
08.2021 - 09.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Dental Assistant
Dr. Johnson, Endodontist
Portland, OR
08.2022 - 08.2023
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Conducted routine maintenance of equipment used in dentistry operations.
Barista
Lucky Rooster
Oregon City, OR
06.2018 - 03.2021
- Provide excellent customer service as Server
- Greet customers and present menus
- Take and serve food/drink orders
- Deliver checks and collect payments
Substitute Teacher Aide
Beaverton School District
Beaverton, OR
11.2015 - 06.2018
- Created materials for classroom instruction
- Met with teacher and other assistants before students arrived to determine plans for day
- Shared information about student progress and concerns with lead teacher
- Modeled activities for students struggling to understand written instructions
- Taught small groups of students in such subjects as Reading, Math
- Assisted teacher in providing instruction to a class of Special Needs students
- Mentored, tutored, and instructed students after school and during planning times
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Directed group activities to promote immersive, play-based learning
Senior Risk Analyst
HSBC Card Services
Tigard, OR
06.2008 - 06.2012
- Reviewed portfolios, identifying risk factors and determined methods to alleviate delinquencies
- Communicated with delinquent or over-limit cardholders to obtain payments on credit card accounts, using negotiation skills, reviewed and analyzed financial situations and arranges repayment programs within procedural criteria
- Maintain confidentiality, follows procedures, laws and codes
- Located and monitored overdue accounts using billing system to begin collections process
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Negotiated credit extensions to assist customers in paying overdue accounts
Education
Associate of Arts -
South Puget Sound Community College
Olympia, WA06.2006
Skills
- Financial Transactions
- Data inputting
- Deposit and withdrawal management
- Money Handling
- Account updating
- Customer relationship development
- Cash handling expertise
- Teller Support
- Client Relations
Timeline
Housekeeper
Hampton Inn By Hilton
10.2023 - Current
Dental Assistant
Dr. Johnson, Endodontist
08.2022 - 08.2023
Server
Mehri’s Bakery and Café
08.2021 - 09.2023
Barista
Lucky Rooster
06.2018 - 03.2021
Substitute Teacher Aide
Beaverton School District
11.2015 - 06.2018
Senior Risk Analyst
HSBC Card Services
06.2008 - 06.2012
Associate of Arts -
South Puget Sound Community College
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