Kate Leitner
Philadelphia,PA
Summary
Strategic hotel executive leading operations, financial planning, and revenue management for both select and full-service properties. Drove margin improvement through expense control and forecasting discipline, led major renovation and capital projects, and built leadership teams that supported stronger guest experience and audit performance.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Assistant General Manager
Embassy Suites by Hilton
Wayne, PA
12.2025 - Current
- Assisted in creating and monitoring budgets for property operations, inventory control, and vendor coordination for property operations.
- Trained staff on procedures and policies, delivering ongoing guidance to improve team efficiency and service quality.
- Handled guest requests and resolved concerns to enhance guest satisfaction and support service recovery efforts.
- Supported front desk operations, ensuring adherence to Hilton brand standards and facilitating efficient guest check-in.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Assistant General Manager
DoubleTree by Hilton Plymouth Meeting
07.2024 - 11.2025
- Assisted in 2026 expense budget planning and capital expenditure forecasting
- Partnered with Director of Sales to develop revenue strategy, pricing, and weekly forecasting initiatives
- Implemented operational strategies that strengthened service delivery and financial outcomes
- Directed hotel departments to enhance operational efficiency, guest satisfaction, and profit performance
- Drive accountability to Hilton brand standards across service, maintenance, and compliance
- Recruit, develop, and retain high-performing leadership and hourly teams
General Manager
Hilton Garden Inn Fort Washington
02.2024 - 07.2024
- Oversaw full-service property operations, ensuring financial accountability and alignment with business goals
- Managed operating budgets and CapEx initiatives for 2024 and 2025, driving strategic resource allocation
- Monitored daily revenue, labor, and expenses to enhance net operating income (NOI) performance
- Collaborated with Sales leadership to optimize occupancy and ADR
General Manager
Hampton Inn Philadelphia International Airport
06.2021 - 02.2024
- Led airport property operations with full P&L accountability
- Developed and executed annual budgets and capital plans
- Collaborated with Sales to improve forecasting accuracy and drive revenue growth
- Recruited and developed department leaders to boost retention and elevate performance
Assistant General Manager
Hilton Garden Inn Fort Washington
01.2019 - 06.2021
- Increased profit margins to 60% through disciplined cost controls and revenue optimization
- Streamlined property-wide expenses while upholding brand standards and delivering service excellence
- Managed 2019 renovation of lobby, meeting space, and guestrooms, enhancing guest experience and operational efficiency
- Achieved Outstanding audit rating highest within Crescent portfolio
- Led operations during COVID-19, ensuring service continuity and team morale amid reduced staffing
- Acted as Sales liaison, supporting government and nonprofit partnerships during disaster relief initiatives
Executive Housekeeping Manager
Hilton Garden Inn Fort Washington
03.2013 - 01.2019
- Directed housekeeping operations for high-volume property
- Managed inventory and vendor relations while conducting quality assurance inspections to maintain high standards
- Developed diverse team through structured coaching and accountability to enhance skills and performance
- Facilitated cross-department operations to ensure seamless service continuity and enhance guest satisfaction
Front Desk Agent / Night Auditor
Holiday Inn Express Hotel
Bensalem, Pennsylvania
08.2010 - 04.2015
- Welcomed patrons to the front desk, fostering positive guest experiences through friendly interactions during check-in.
- Processed check-in and check-out, ensuring accurate information entry in hotel property management system.
- Answered phones and handled reservation requests for hotel guests
- Processed customer payments at front desk, maintaining security and accuracy in all transactions.
Accounts Payable / Credit Manager
Hilton Garden Inn Philadelphia Center City
Philadelphia, Pennsylvania
11.2004 - 06.2011
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Processed credit card authorizations, deposits, and payment reconciliations.
- Monitored accounts receivable and followed up on overdue hotel balances.
- Prepared monthly departmental reports summarizing the status of outstanding receivables.
Skills
- Hotel management
- Operations management
- P&L management
- Revenue forecasting
- Expense management
- Capital planning
- Crisis Management
- Quality assurance
- Talent development
- Team leadership
- Problem solving
- Conflict resolution
- Staff Scheduling
- Operations software
Certification
- RAMP Owner/Manager
- Ramp Server
- First Aid
- ServeSafe
- Hilton GM Certificate
- CPR
Timeline
Assistant General Manager
Embassy Suites by Hilton
12.2025 - Current
Assistant General Manager
DoubleTree by Hilton Plymouth Meeting
07.2024 - 11.2025
General Manager
Hilton Garden Inn Fort Washington
02.2024 - 07.2024
General Manager
Hampton Inn Philadelphia International Airport
06.2021 - 02.2024
Assistant General Manager
Hilton Garden Inn Fort Washington
01.2019 - 06.2021
Executive Housekeeping Manager
Hilton Garden Inn Fort Washington
03.2013 - 01.2019
Front Desk Agent / Night Auditor
Holiday Inn Express Hotel
08.2010 - 04.2015
Accounts Payable / Credit Manager
Hilton Garden Inn Philadelphia Center City
11.2004 - 06.2011