Lindon Peters
San Diego,CA
Summary
Dynamic hospitality professional with a proven track record at Courtyard by Marriott, excelling in team leadership and project management. Achieved a 10% increase in customer satisfaction while overseeing food and beverage operations. Skilled in Microsoft Office Suite and conflict resolution, I drive operational excellence and foster high-performing teams focused on service quality.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Courtyard by Marriott and Fairfield Inn
San Diego, California
12.2022 - Current
- As a Campus Assistant General Manager, I worked hand in hand with The Campus General Manager, to collectively lead the overall operations of two Marriott-branded properties, driving performance across guest experience, team development, revenue growth, and financial results. My focus is on creating a strong service culture while ensuring operational excellence and brand consistency. I oversee all day-to-day hotel operations, partnering closely with department leaders to deliver exceptional guest satisfaction, improve efficiencies, and maximize profitability. Through a hands-on leadership approach, I coach and develop teams, reinforce Marriott brand standards, and foster an environment built on accountability and continuous improvement. On the business side, I manage budgets, forecasts, and financial performance, working collaboratively with revenue management and sales teams to drive occupancy, ADR, and overall revenue. I also ensure strong financial controls, vendor management, and cost oversight to support bottom-line success. A key highlight of my role has been leading a full-property renovation, the first in over 14 years, while maintaining daily operations. This included coordinating out-of-order inventory, relocating the front desk and breakfast areas, and working cross-functionally with construction teams, housekeeping, and engineering to return rooms to service efficiently. Throughout the renovation, I remained focused on minimizing guest disruption and maintaining service standards. Key Highlights: Achieved consistent year-over-year growth in Guest Satisfaction Scores (GSS) Maintained strong QA readiness and Marriott brand compliance Successfully led operations through a major multi-phase renovation with minimal guest impact Drove revenue performance through strategic collaboration with sales and revenue teams Built and developed high-performing teams focused on service excellence
- Assisted in managing daily hotel operations and staff scheduling.
- Coordinated guest services to enhance overall guest satisfaction levels.
- Implemented training programs for new employees on company standards.
F&B Supervisor and Asst. F&B Manager
Courtyard by Marriott and Fairfield Inn and Suits
San Diego, California
06.2016 - 12.2022
- Welcomed customers while managing staff planning, hiring, and training to enhance service delivery.
- Coordinated departmental activities, assigned employee duties, and inspected tasks for compliance with cleanliness standards.
- Owned resolution of guest complaints until addressed by appropriate employee, ensuring customer satisfaction.
- Communicated and built strong relationships with vendors while ensuring adherence to specific food, health, and safety standards.
- Utilized software such as Avendra, Foodbuy, and Microsoft Excel to track and record shipments to guarantee that the demand and supply of food and beverages remained in tandem.
Vendor Specialist
Encore Capital Group
San Diego, California
09.2015 - 11.2016
- Executed comprehensive research on various state and federal collection laws to respond to consumer correspondence for reconciliation.
- Coordinated reconciliation actions and communicated them to administrative teams.
- Supported team and partners in daily operations by monitoring automated and manual processes to ensure proper handling of outsourced accounts.
- Contributed to multiple projects, completing them within scope, schedule, and budget.
Education
Master's degree - Hospitality Administration and Management
San Diego University for Integrative Studies (SDUIS)
San Diego, California01-2022
Bachelor's Degree - International Securities and Conflict Resolution (ISCOR)
San Diego State University
San Diego, California01-2015
Associate degree - Culinary Arts
Grossmont College
El Cajon, California01-2012
Associate degree - Hotel Management
Turks and Caicos Islands Community College
Turks and Caicos01-2005
Skills
- Restaurant management
- Hotel management
- Food and beverage
- Banquet operations
- Revenue management
- Logistics management
- Project management
- Task management
- Avendra
- Foodbuy
- Microsoft Office Suite
- Leadership
- Employee training
- Team building
- Dispute resolution
- Customer service
- Verbal and written communication
Websites
Timeline
Assistant General Manager
Courtyard by Marriott and Fairfield Inn
12.2022 - Current
F&B Supervisor and Asst. F&B Manager
Courtyard by Marriott and Fairfield Inn and Suits
06.2016 - 12.2022
Vendor Specialist
Encore Capital Group
09.2015 - 11.2016
Master's degree - Hospitality Administration and Management
San Diego University for Integrative Studies (SDUIS)
Bachelor's Degree - International Securities and Conflict Resolution (ISCOR)
San Diego State University
Associate degree - Culinary Arts
Grossmont College
Associate degree - Hotel Management
Turks and Caicos Islands Community College