Kate Locke
Sandy,UT
Summary
Results-driven leader with extensive experience in sales operations and team mentoring. Skilled in developing engaging training programs and fostering positive team dynamics, contributing to increased customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Skier Services Sales Supervisor
Deer Valley Resort
Park City, UT
01.2021 - 03.2026
- Led daily sales operations, ensuring optimal performance and customer satisfaction.
- Use various sales systems to accurately process data entry to create/update guest files in order to sell Deer Valley products to guests, including, but not limited to, lift tickets, season passes, rental products, lessons
- Maintain a current knowledge of these products in order to respond to guest Interact with guests and other employees in a professional, informed and timely manner
- Resolved guest complaints swiftly, enhancing overall satisfaction and loyalty metrics.
- Conducted performance evaluations for team members, establishing goals for professional development and growth initiatives.
- Trained and mentored new staff, fostering a culture of customer service and teamwork.
Lead Summer Camp Counselor
Deer Valley Resort
Park City, UT
06.2014 - 08.2019
- Supervised daily activities, ensuring safety and engagement for all campers ages 3-4 years old.
- Developed and implemented age-appropriate programming, enhancing camper experiences.
- Trained and mentored junior counselors in leadership techniques and conflict resolution.
- Collaborated with parents to address concerns and provide feedback on camper progress.
- Communicated clearly with co-workers, and other staff about daily procedures, changes in schedule, state licensing rules, camper/parent requests, etc.
Therapeutic Recreation Intern
Goodwin House Baileys Crossroads
Falls Church, VA
06.2015 - 09.2015
- Developed and implemented recreational programs tailored to residents' individual needs.
- Assisted in evaluating participant progress through structured assessments and feedback sessions.
- Collaborated with interdisciplinary teams to enhance therapeutic approaches and resident engagement.
- Organized and facilitated group activities, promoting social interaction and community building among residents.
- Cultivated relationships with residents to encourage participation in therapeutic recreation programs.
Ski School Children's Programs Lead
Park City Mountain Resort
Park City, UT
12.2011 - 04.2015
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided childcare services for children ages 3-5, as well as rental equipment fittings and guest reservations in the Ski School program.
- Supervised support staff team, lead appropriate activities, and maintained a safe and positive environment for staff and children.
- Navigated RTP, POS and other sales systems to sell ski resort products such as rentals, lessons, lift tickets.
Adaptive Recreation Intern
Salt Lake County
Salt Lake City, UT
08.2014 - 12.2014
- Assisted in planning and organizing recreational programs for diverse community groups.
- Coordinated logistics for events, ensuring smooth execution and participant satisfaction.
- Developed promotional materials to increase community engagement and program awareness.
- Evaluated participant feedback to enhance future recreational offerings and improve service quality.
Education
Bachelor of Science - Parks, Recreation & Tourism
University of Utah
Salt Lake City, UT2015
Skills
- Customer Service
- Training and Mentoring
- Staff Management
- Attention to Detail
- Complex Problem-Solving
- Team Building
- Public Speaking
- Time Management
- Multitasking
- Computer skills
- Calm under Pressure
- Creative
Certification
CPR/First Aid
Food Handlers
Timeline
Skier Services Sales Supervisor
Deer Valley Resort
01.2021 - 03.2026
Therapeutic Recreation Intern
Goodwin House Baileys Crossroads
06.2015 - 09.2015
Adaptive Recreation Intern
Salt Lake County
08.2014 - 12.2014
Lead Summer Camp Counselor
Deer Valley Resort
06.2014 - 08.2019
Ski School Children's Programs Lead
Park City Mountain Resort
12.2011 - 04.2015
Bachelor of Science - Parks, Recreation & Tourism
University of Utah