Kate McCullough
Student
Monett,MO
Summary
Dependable college student always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Proficient in Korean with experience living and volunteering in a different country.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LIFEGUARD
Monett Area YMCA
06.2017 - Current
- Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment
- Contact emergency medical personnel in case of serious injury
- Instruct participants in swimming, or other recreational activities and provide safety precaution information.
CASHIER
Lowe's
07.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Became familiar with store, products, and prices to answer customer questions and provide better customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
BUSSER
The Fabulous Fox
11.2019 - 03.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
OFFICE ASSISTANT
Urban Harvest
10.2019 - 03.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Created and updated spreadsheets and surveys
- Maintained and updated office records, both digital and physical.
STUDENT CALLER
Saint Louis University Billiken Call Center
02.2020 - 03.2020
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Develop strategies to encourage new or increased contributions
- Identify and build relationships with potential donors.
Education
B.S - International Business Candidate
SAINT LOUIS UNIVERSITY
St Louis, MOAssociate of Arts - Theatre
CROWDER COLLEGE
Neosho, MO05.2024
Skills
- Korean proficiency
- Active Listening
- First Aid
- Team Development
- Administrative and Office Support
- Customer Support
- Directing Calls
- Translate Documents
- Verbal and Written Communication
- Adaptability
Certification
CPR/AED Certification
Volunteer Experience
Lived and volunteered in Busan, South Korea for 15 months, teaching free English lessons, doing community service, and organizing and preparing social events, special events, and classes.
Languages
Korean
Professional Working
Timeline
CASHIER
Lowe's
07.2020 - 03.2021
STUDENT CALLER
Saint Louis University Billiken Call Center
02.2020 - 03.2020
BUSSER
The Fabulous Fox
11.2019 - 03.2020
OFFICE ASSISTANT
Urban Harvest
10.2019 - 03.2020
LIFEGUARD
Monett Area YMCA
06.2017 - Current
B.S - International Business Candidate
SAINT LOUIS UNIVERSITY
Associate of Arts - Theatre
CROWDER COLLEGE