Kate Okalski
Sterling Heights
Summary
Dynamic professional with 4 years of experience in customer-facing roles, poised to transition into Human Resources. A proven track record in fostering positive interactions and enhancing team collaboration. Strong communication and problem-solving skills underpin a commitment to creating an inclusive and productive workplace environment. Adept at adapting to diverse situations, with a focus on supporting employee engagement and organizational development. Eager to leverage a background in service to contribute effectively to HR initiatives and drive company culture forward.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse
07.2022 - Current
- Developed strong relationships with customers by providing excellent customer service, resulting in an increase in repeat business
- Demonstrated knowledge of restaurant policies and procedures, resulting in improved operational efficiency
- Handled customer complaints and concerns in a professional and timely manner
- Managed a section of the restaurant efficiently and effectively, resulting in an increase in customer satisfaction ratings
Sales Associate
Mannino's Bakery
05.2020 - 07.2022
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Analyzed customer feedback and suggested strategies for improving customer experience
Education
Bachelor of Arts - English, Human Resources Development, History
Oakland University
04.2024
Skills
- Team collaboration
- Excellent communication
- Multitasking Abilities
- Adaptable and flexible
- Problem-solving
- Self Motivated
- Exceptional customer service
Timeline
Server
Texas Roadhouse
07.2022 - Current
Sales Associate
Mannino's Bakery
05.2020 - 07.2022
Bachelor of Arts - English, Human Resources Development, History
Oakland University
Training
- Instructional Design, Oakland University January 2024 — April 2024
- Group/Team Development and Leadership, Oakland University January 2024 — April 2024
- HRD Staff Performance Evaluation and Interpretation, Oakland University January 2024 — April 2024
- Work and the Law, Oakland University July 2024 — August 2024
- Cultural/Diversity/Workplace, Oakland University May 2020 — July 2024
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