Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Babysitter

Kate Pouliot

Holden,UT

Summary

I am a proven multitasker and communicator, I excelled at British Swim School by innovating teaching methods and fostering a safe, inclusive environment. My blend of critical thinking and customer service skills, alongside a strong work ethic, significantly enhanced client satisfaction and team efficiency. Achievements include streamlining record-keeping at Paxton Tennis and Fitness Club, demonstrating a commitment to excellence and reliability. I am also a professional in customer service with a track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Babysitter

Care.com Inc
07.2024 - Current
  • I adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
  • I assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • I developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • I enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.

Waitress

Pholicious
10.2020 - 11.2024
  • I remained calm and poised when dealing with difficult customers or during busy shifts.
  • I supported a teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • I used cash registers and credit card machines to cash out customers.
  • I kept server areas clean and stocked to increase efficiency while working tables.
  • I built a rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • I collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • I displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Head Lifeguard

Paxton Tennis and Fitness Club
06.2020 - 08.2023
  • I cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
  • I observed recreational users to detect safety concerns and prevent ongoing violations.
  • I detailed safety rules and procedures regarding activities to customers and guests.
  • I learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • I trained and managed team of lifeguards on pool safety and risk management protocols.
  • I streamlined administrative tasks by implementing efficient record-keeping systems for attendance, incident reports, and maintenance logs.
  • I maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations, and kept the pools up to code by applying the correct chemicals on a scheduled basis
  • I improved team communication through the implementation of daily briefings and debriefings.

Swim Instructor

British Swim School
07.2021 - 11.2021
  • I adapted teaching techniques to different learning styles.
  • I promoted safe and inclusive environment for club clients and members.
  • I demonstrated proper form and technique to prevent injury.
  • I taught daily swim instruction to students varying in skill levels and ages from newborns to adults.
  • I promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • I collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
  • I maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • I communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • I assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.

Education

Psychology

University of Massachusetts, Amherst
Amherst, MA
05-2027

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Reliability
  • Critical thinking
  • Child supervision
  • Customer service
  • Strong multitasking
  • Team collaboration
  • Attention to detail
  • Cash handling

Accomplishments

  • Positively influenced kids with behavior issues, improving family quality of life.
  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 5 in the development of a new menu item for customer satisfaction.

Certification

  • CPR/AED for the Professional Rescuer - American Red Cross.
  • Child and Baby First Aid/CPR/AED – American Red Cross.
  • Adult First AID/CRP/AED - American Red Cross

Timeline

Babysitter

Care.com Inc
07.2024 - Current

Swim Instructor

British Swim School
07.2021 - 11.2021

Waitress

Pholicious
10.2020 - 11.2024

Head Lifeguard

Paxton Tennis and Fitness Club
06.2020 - 08.2023

Psychology

University of Massachusetts, Amherst

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Kate Pouliot