Kate Reusch
Salem
Summary
Dynamic Order Management Supervisor with strong leadership and ERP systems proficiency at ZOLL Medical Corporation. Expert in optimizing the quote to cash process, enhancing customer satisfaction, and driving process improvements. Detail-oriented and organized, I excel in training teams and resolving complex customer issues, ensuring timely and accurate order fulfillment.
Overview
10
10
years of professional experience
Work History
Order Management Supervisor
ZOLL Medical Corporation
08.2022 - Current
- Oversee the day-to-day quote to cash process, ensuring all transactions are processed timely and accurately through delivery to invoicing.
- Responsible to understand the complete life cycle of an order and revenue impacts.
- Provide continuous training on policies.
- Identify and execute enhancements to business processes
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Resolve customer concerns and complaints with urgency, ensure follow-ups that result in positive customer experiences
Order Management Representative
ZOLL Medical Corporation
06.2016 - 08.2022
- Primary point of contact for field sales team and external customers, including building relationships and responsible for the overall quote to order process.
- Generate customer quotations using salesforce and other tools to validate customer contract terms, pricing, and appropriate approvals.
- Critical link between the sales, contracts, finance, and operations teams to optimize the customer experience.
- Responsible for efficient and timely processing of customer orders in compliance with corporate booking and revenue policies, while applying sales order scheduling to ensure on-time delivery, accurate invoicing, and customer satisfaction.
Customer Support Representative
ZOLL Medical Corporation
06.2015 - 06.2016
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Processed consumable orders in a timely and accurate manner.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
Education
High School Diploma -
Methuen High School
Methuen, MA06-2008
Skills
- Strong leadership
- ERP systems proficiency
- Detail Oriented
- Time Management
- Strong organization and communication skills
Timeline
Order Management Supervisor
ZOLL Medical Corporation
08.2022 - Current
Order Management Representative
ZOLL Medical Corporation
06.2016 - 08.2022
Customer Support Representative
ZOLL Medical Corporation
06.2015 - 06.2016
High School Diploma -
Methuen High School
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