Kate Rodriguez
Summary
Positive, organized, and detail-oriented professional with solid understanding of medical terminology and trauma data management. Knowledgeable in coding systems and data entry, bringing proficiency in medical records management and database software. Committed to improving patient outcomes through precise data collection and analysis.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Trauma Registrar
DHR Health
Edinburg, TX
12.2025 - Current
- Coordinated trauma registry data collection and management to ensure compliance with state and national standards.
- Analyzed patient outcomes and trends to support quality improvement initiatives within trauma services.
- Collaborated with healthcare providers to facilitate accurate documentation of trauma cases in electronic health record systems.
- Developed training materials for staff on trauma data entry processes and best practices, improving data accuracy.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Secured confidential patient information from unauthorized access.
- Studied and researched various medical terms as well as software and coding systems.
- Served as a reliable resource on national and state trauma registry requirements, keeping team members informed about changes in regulations or reporting guidelines.
Patient Experience Coordinator
DHR Health
Edinburg, TX
03.2025 - Current
- Coordinated special events or activities for patients aimed at enhancing their overall hospital stay experience.
- Championed initiatives that recognized exceptional staff performance in providing outstanding patient experiences.
- Played an active role in creating an environment where open dialogue between healthcare professionals and patients was encouraged.
- Collaborated with interdisciplinary teams to identify areas for improvement in the patient experience process.
- Improved patient satisfaction by addressing concerns promptly and efficiently.
- Maintained confidentiality while managing sensitive information about patients'' medical history, treatment plans, and personal circumstances.
- Provided excellent customer service to patients and medical staff.
Healthcare Billing Specialist
DHR Health Revenue Cycle
5501 S. McColl Rd
05.2023 - Current
- Implemented electronic billing systems to improve efficiency, reduce errors, and expedite payment processing.
- Managed appeals process for denied claims, proficiently providing supporting documentation to successfully overturn denial decisions in many cases.
- Trained new team members on company-specific policies and procedures, contributing to a more cohesive and efficient billing department.
- Collaborated with healthcare providers to reconcile discrepancies, facilitating accurate and timely claim submission.
- Audited accounts receivable balances regularly to identify outstanding claims requiring follow-up or further investigation.
- Conducted monthly reviews of aging report data, prioritizing high-dollar accounts for prompt resolution efforts.
- Reduced claim denials by thoroughly reviewing medical documentation and ensuring accurate coding practices.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Delivered timely and accurate charge submissions.
Clinic Manager
DHR Health Advanced Care Center
2717 Michael Angelo Drive Edinburg TX 78539
08.2022 - 04.2023
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
- Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Associate of Arts - Business Administration
South Texas College
Mcallen, TX05-2024
Skills
- ICD-10 Proficiency
- Medical Billing Software Proficiency
- Medicare and Medicaid knowledge
- Leadership Qualities
- Professionalism and Integrity
- Teamwork orientation
- Continuous learning mindset
- Clinical documentation review
- Critical thinking
- ICD-10-cM coding
Accomplishments
Achieved a 10% improvement in data accuracy by implementing efficient systems.
Participated in quality improvement initiatives, generating reports for performance enhancement.
Analyzed medical records to help identify trends and procedural complications, contributing to clinical enhancement. These achievements highlight the critical skills and responsibilities of a trauma registrar, emphasizing the the importance of data management and collaboration in improving patient care.
Certification
- ATS Trauma Registry Course - February 3 - March 10, 2026
- ICD10 Trauma Injury Coding - March 7-8, 2026
Languages
Spanish
Native or Bilingual
Timeline
Trauma Registrar
DHR Health
12.2025 - Current
Patient Experience Coordinator
DHR Health
03.2025 - Current
Healthcare Billing Specialist
DHR Health Revenue Cycle
05.2023 - Current
Clinic Manager
DHR Health Advanced Care Center
08.2022 - 04.2023
Associate of Arts - Business Administration
South Texas College