Kate Timmons
Post Falls,ID
Summary
I am a customer-focused professional with a solid background in customer service roles. I am recognized for delivering exceptional client support while consistently maintaining high levels of customer satisfaction and loyalty. My strengths include exceptional communication, problem-solving, technical skills, and chat support, with the ability to handle multiple tasks simultaneously.
Overview
20
20
years of professional experience
Work History
Online Insurance Agent
Veracity Insurance Solutions, LLC
02.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service through chat, phone, and email support.
- Completed thorough and accurate documentation of clients, in full compliance with standards.
- Assisted customers with product inquiries, sales, and provided detailed information.
Data Entry Analyst
Conservice Utility Management & Billing
09.2020 - 02.2022
- Identified, corrected, and reported data entry errors.
- Updated databases with new and modified customer data.
- Entered and verified utility billing data accurately into company systems.
Customer Service Representative
US Bank Service Center
10.2005 - 03.2008
- Assisted customers by offering U.S. Bank products and services.
- Researched and helped resolve issues with customers' accounts.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) - Business Accounting
North Idaho College
Coeur D'Alene, IDSkills
- Customer support
- Multitasking and organization
- Problem solving
- Exemplary work ethic
- Time management proficiency
- Microsoft Office Suite
- Effective communication
- Technical support
- Attention to detail
- Strong independence skills
- Data entry accuracy
- Sales expertise
- Research skills
- Chat and email support
Timeline
Online Insurance Agent
Veracity Insurance Solutions, LLC
02.2025 - Current
Data Entry Analyst
Conservice Utility Management & Billing
09.2020 - 02.2022
Customer Service Representative
US Bank Service Center
10.2005 - 03.2008
Some College (No Degree) - Business Accounting
North Idaho College