Kate Timmons
Property and Casualty Insurance Agent
Post Falls,ID
Summary
Customer-focused professional with a strong background in customer service, recognized for delivering exceptional client support and maintaining high levels of customer satisfaction and loyalty. Strengths include outstanding communication, effective teamwork, unwavering dedication, and creative problem-solving abilities. Proven track record of managing multiple tasks simultaneously while ensuring a positive customer experience.
Overview
20
20
years of professional experience
1
1
Certified Medical Billing & Coding—06/2021
1
1
Certified Notary Republic & Certified Loan Signing Agent—10/20/2
Work History
Remote Online Insurance Agent
Veracity Insurance Solutions, LLC
02.2025 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service through chat, phone, and email support.
- Completed thorough and accurate documentation of clients, in full compliance with standards.
- Assisted customers with product inquiries and sales.
Data Entry Analyst
Conservice Utility Management & Billing
09.2020 - 02.2022
- Identified, corrected, and reported data entry errors.
- Updated databases with new and modified customer data.
- Entered and verified utility billing data accurately into company systems.
Customer Service Representative
US Bank Service Center
10.2005 - 03.2008
- Assisted customers by offering U.S. Bank products and services.
- Researched and helped resolve issues with customers' accounts.
- Completed day-to-day duties accurately and efficiently.
Education
Business Accounting
Certificate - Medical Billing & Coding
06-2021
Skills
- Technical support
- Multitasking and organization
- Attention to detail
- Problem-solving
- Strong independence skills
- Exemplary work ethic
- Time management proficiency
- Sales expertise
- Research skills
- Effective communication
- Chat and email support
- Customer service
- Professionalism and ethics
- Teamwork and collaboration
Certification
- Certified Medical Billing & Coding— June 2021
- Certified Notary Republic & Certified Loan Signing Agent—2025-2031
- Licensed Property & Casualty Insurance—02/27/2025-03/31/2027
Timeline
Remote Online Insurance Agent - Veracity Insurance Solutions, LLC
02.2025 - Current
Data Entry Analyst - Conservice Utility Management & Billing
09.2020 - 02.2022
Customer Service Representative - US Bank Service Center
10.2005 - 03.2008
North Idaho College - , Business Accounting
Community Care College - Certificate, Medical Billing & Coding