Takima Thomas
Norfolk,VA
Summary
Knowledgeable Travel Agent with proven history in planning and booking travel itineraries. Successfully coordinated complex travel plans, ensuring customer satisfaction and seamless experiences. Demonstrated expertise in customer service and destination knowledge.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Online Notary Public
PandaDoc
06.2024 - Current
- Conduct remote online notarizations, ensuring legal compliance and document authenticity
- Streamline processes, reducing transaction time and enhancing client satisfaction
- Leverage cutting-edge technology to revolutionize remote notarization
- Develop creative solutions to complex legal challenges, improving efficiency and accessibility
- Drive significant growth in remote notarization services
- Implement strategies to expand client base and increase service adoption, resulting in measurable business impact
Remote Online Notary
eNotaryLog LLC
Norfolk, VA
08.2023 - 02.2024
- Conducted remote notarizations, ensuring legal compliance and document integrity
- Streamlined processes, reducing turnaround time and enhancing client satisfaction
- Leveraged cutting-edge technology to facilitate secure online notarizations
- Pioneered new methods to verify identities remotely, improving efficiency and accessibility
- Executed high-volume notarizations with precision, meeting tight deadlines
- Maintained impeccable accuracy, contributing to the company's reputation for reliability
Customer Service Representative
City of Norfolk, VA
Norfolk, VA
09.2022 - 03.2023
- Maintained high customer satisfaction, managed parking operations, and provided phone support, demonstrating strong multitasking abilities and service excellence
- Meticulously monitored parking facilities, ensuring seamless operations and enhancing security measures to create a safe environment for patrons
- Provided empathetic assistance to diverse patrons, creating a welcoming atmosphere and building lasting customer relationships
Search Engine Evaluator
Welocalize
Norfolk, VA
12.2021 - 09.2022
- Optimized search engine evaluation processes, enhancing accuracy and efficiency in data analysis for Welocalize's client projects
- Conducted thorough web content assessments, delivering actionable insights that improved search result relevance and user experience
- Meticulously evaluated search engine results, ensuring adherence to stringent quality guidelines and contributing to algorithm refinement
Customer Service and Sales Representative
AT&T
Virginia Beach, VA
09.2020 - 06.2021
- Consistently surpassed sales targets, achieving over 100% on metrics for multiple services monthly, while maintaining 95%+ customer satisfaction ratings
- Analyzed customer inquiries to provide accurate account information, explain service offerings, and efficiently schedule technician visits
- Addressed customer complaints promptly, implementing effective solutions to restore satisfaction and maintain positive relationships
- Developed innovative approach to lead conversion, resulting in over 90% of prospected leads transitioning into contracted accounts
Web Advisor
Endurance International
12.2019 - 09.2020
- Received over a 95 percent customer experience rating on a monthly basis
- Achieved over an 85 percent success rate in converting customers calling in for technical problems to sales leads
- Optimized sites by tracking data, identifying inefficiencies and quickly resolving problems
- Supported users by quickly resolving access, usability and performance issues
- Updated and helped small business customers prepare financial reports using a variety of software programs
Travel Agent
Global Travel & Vacations
Remote, USA
12.2016 - 01.2020
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
Customer Service Sales Representative
Comcast
Houston, TX
10.2015 - 12.2019
- Achieved over a 95 percent customer satisfaction rating on a monthly basis
- Handled stressful situations professionally and multitasked with ease
- Converted more than 90% of prospected leads to contracted accounts
- Increased my monthly revenue from 15 to 25 dollars an hour through Leveraging innovative sales techniques to meet or exceed monthly sales quotas
Education
BACHELOR'S - ORGANIZATIONAL MANAGEMENT
ASHFORD UNIVERSITY
04.2015
High school diploma -
Granby High School
Norfolk, VA05.2008
Skills
- Customer Service
- Software Management
- Technical Support
- Database Management
- Zoom
- Google Suite
- Data Entry
- Financial Report Writing
- Bookkeeping
- Accounting Software
- Communication Skills
- Organizational Skills
- Time Management
- Account Management
- Document review
Certification
- Certified Notary Public / Remote Online Notary Public, 03/01/23, 03/01/24, Screen the signers of important documents for their true identity., Put signers under an oath, declaring under penalty of perjury that the information contained in a document is true and correct., Notarize a variety of documents.
- Quickbooks Proadvisor Certification (Bookkeeper), Dedicated Bookkeeper who has initiative and resourcefulness to deliver excellence in QuickBooks and office management., Familiar with A/P, A/R, financial reconciliations and payroll tasks., Key strengths are attention to detail, problem solving, prioritizing, customer relations and an outstanding work ethic.
- Driver's License
- Certified Bookkeeper
Personal Information
Willing To Relocate: Anywhere
Timeline
Remote Online Notary Public
PandaDoc
06.2024 - Current
Remote Online Notary
eNotaryLog LLC
08.2023 - 02.2024
Customer Service Representative
City of Norfolk, VA
09.2022 - 03.2023
Search Engine Evaluator
Welocalize
12.2021 - 09.2022
Customer Service and Sales Representative
AT&T
09.2020 - 06.2021
Web Advisor
Endurance International
12.2019 - 09.2020
Travel Agent
Global Travel & Vacations
12.2016 - 01.2020
Customer Service Sales Representative
Comcast
10.2015 - 12.2019
High school diploma -
Granby High School
BACHELOR'S - ORGANIZATIONAL MANAGEMENT
ASHFORD UNIVERSITY
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