Rachael B. Heymann
Las Vegas
Summary
Results-driven and customer-focused professional with extensive experience in sales support, client relations, and administrative operations across real estate, hospitality, and beauty industries. Skilled in building strong customer relationships, resolving challenges efficiently, and achieving measurable results in fast-paced remote environments. Adept at using technology to streamline workflows, manage client communications, and deliver top-tier service with the ability to learn proprietary software and systems quickly. Adaptable professional in office and remote administrative support, known for high productivity and efficient completion of tasks. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands. Skilled in working under pressure and adapting to new situations and challenges. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
20
20
years of professional experience
Work History
Notary Public / Loan Signing Agent / Remote Online Notary (RON)
Self-Employed
Las Vegas
01.2024 - Current
- Conducted real estate loan signings and notarial acts, ensuring accuracy and confidentiality to uphold client trust.
- Facilitated remote online notarization sessions using secure digital platforms.
- Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
- Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
- Maintained professional relationships with title companies, escrow officers, and clients.
- Maintained detailed records of all signings performed while adhering to strict confidentiality standards.
Personal Assistant / Salon Receptionist
Terra McClanahan
Las Vegas
01.2020 - 01.2023
- Coordinated client scheduling and front desk operations to optimize appointment flow in a fast-paced salon environment.
- Collaborated with stylists to facilitate timely service delivery and enhance client satisfaction.
- Executed cash handling procedures that included accepting payments, processing credit card transactions, and issuing refunds.
- Processed payroll, expense reports and balanced daily financials detailed and accurately.
- Managed inventory of salon supplies and ordered products as needed.
- Stayed knowledgeable and recommended the latest trending retail products to enhance sales.
- Provided remote and on-call administrative support to business owner.
Leasing Consultant
Camden Property Trust
Las Vegas
01.2015 - 01.2019
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Secured new leases and achieved occupancy goals through strategic outreach and relationship building.
- Handled rent collection, deposits, and issue resolution efficiently and professionally.
- Utilized property management software for tracking applications and renewals.
- Conducted market research to understand local rental trends and pricing strategies.
Junior Escrow Officer
Direct Title Inc. / American National Escrow
Las Vegas
01.2011 - 01.2015
- Managed high-volume real estate transactions including short sales and foreclosures.
- Prepared payoff statements, disbursed funds, and ensured compliance with escrow standards.
- Cultivated long-term relationships with clients and agents to foster repeat business.
- Authorized to sign and endorse company checks.
- Maintained detailed records of all transactions and correspondence for audits.
- Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
Escrow Assistant
National Alliance Title
Las Vegas
01.2007 - 01.2011
- Opened new escrow orders, secured payoffs, and prepared closing documents to ensure timely transactions.
- Delivered professional client service while ensuring transaction accuracy under tight deadlines.
- Coordinated communications among clients, agents, and lenders, facilitating smooth escrow processes.
- Facilitated wire transfers and disbursements according to transaction requirements.
- Verified accuracy of loan documents prior to closing.
- Notarized essential documents to ensure compliance and authenticity.
- Acted as liaison between title companies, lenders and buyers and sellers throughout the escrow process.
Education
State of Nevada Notary Public And RON Certified
Skills
- Virtual Signing
- Legal document preparation
- Customer Relationship Management
- CRM platforms
- Remote Sales & Upselling Techniques
- Administrative & Clerical Support
- Account & Inventory Management
- Attention to detail
- Record keeping
- Proficient in Landtech, Impact, Microsoft Office, and Quickbooks
- Multitasking & Time Management
- Time management
- Effective communication
- Conflict resolution
- Problem solving
- Team Collaboration & Independent Work
- Email and phone etiquette
Timeline
Notary Public / Loan Signing Agent / Remote Online Notary (RON)
Self-Employed
01.2024 - Current
Personal Assistant / Salon Receptionist
Terra McClanahan
01.2020 - 01.2023
Leasing Consultant
Camden Property Trust
01.2015 - 01.2019
Junior Escrow Officer
Direct Title Inc. / American National Escrow
01.2011 - 01.2015
Escrow Assistant
National Alliance Title
01.2007 - 01.2011
State of Nevada Notary Public And RON Certified