Kate Torres

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided customer records, account statements and copies of checks.
• Turned in excess cash to maintain drawer security.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Educated customers on use of banking website and mobile apps.

• Ran errands to support daily needs of management.
• Responded to and directed incoming calls and other communication.
• Resolved basic computer and office equipment issues through troubleshooting.
• Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
• Scheduled meetings and managed calendar.
• Received, inspected and verified food and kitchen inventory delivery before storage.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Job coaching requires focus,patience and motivation to teach kids with different disabilities different job sites such as fast food, warehouses, pharmacy's etc.

• Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.

• Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
• Promoted credit union events and community initiatives, strengthening brand awareness and loyalty among members.
• Conducted regular financial reviews with members, identifying opportunities to improve their overall financial health.
• Optimized workflows within the department by implementing process improvements that enhanced efficiency without sacrificing quality of service.
• Led efforts in achieving sales targets by consistently promoting various lending products such as mortgages, personal loans, or auto loans when appropriate based on individual client needs assessments.