Kate Tovar

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Educated customers on use of banking website and mobile apps.
• Assisted with training of new tellers on policies and procedures.
• Monitored and reported suspicious activity in line with bank security policies.
• Established rapport with new clients to increase satisfaction and loyalty.

• Regulated labor costs for each shift
• Completed store opening and closing procedures.
• Trained and mentored new employees to maximize team performance.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
• Completed cash and credit card transactions accurately using POS software.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Handled cash accurately and prepared deposits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Supervised employees and oversaw quality compliance with company standards for food and services.

• Excelled in every store position and regularly backed up front-line staff.
• Tracked receipts, employee hours, and inventory movements.
• Exercised composure under pressure and in escalated customer service scenarios.
• Troubleshot equipment to reduce service calls and downtime.

• Cleaned and maintained all areas of restaurant to promote clean image.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Prepared products following restaurant, health, and safety standards and procedures.
• Operated cash register to ring up final bill and process various forms of payment.