Katelynn Williams
Cincinnati,OH
Summary
Results-oriented Commercial Sales Manager with four years of experience in sales management field. Skilled at identifying, driving and supporting continuous improvement projects and providing exemplary customer service. Talented at developing and enhancing existing customer relationships. Comfortable working without direction or guidance from others.
Overview
7
7
years of professional experience
Work History
Commercial Sales Manager
AutoZone
Cincinnati, OH
02.2018 - 04.2022
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Motivated team to meet and exceed sales goals.
- Traveled to different companies to negotiate large sales and contracts.
- Provided local market insight and identified trends.
- Increase sales by 400% in 1 year time.
- Training and progression in system dynamics.
- Relations with Vendors and Suppliers to establish growth and opportunities.
- Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels in Western Hills.
- Analyzed sales data and developing strategies and action plans.
Assistant Store Manager
Valvoline Instant Oil Change
Cincinnati, OH
02.2016 - 02.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Kitchen Manager
Buffalo Wild Wings
Cincinnati, OH
09.2015 - 02.2016
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Take-Out Specialist
Chipotle
Cincinnati, OH
06.2015 - 09.2015
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
- Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH06.2015
Skills
- Contact Management Systems
- Strategic Goals
- Advertising Campaigns
- Operational Records Review
- Sales Records Management
- Outreach Initiatives
- Interdepartmental Collaboration
- Revenue Projections
- Operating Procedures and Policies
- Team Recruiting and Onboarding
- Customer Complaint Resolution
- Shipping and Receiving Oversight
- Sales Program Coordination
- Sales Statistics Analysis
Timeline
Commercial Sales Manager
AutoZone
02.2018 - 04.2022
Assistant Store Manager
Valvoline Instant Oil Change
02.2016 - 02.2018
Kitchen Manager
Buffalo Wild Wings
09.2015 - 02.2016
Take-Out Specialist
Chipotle
06.2015 - 09.2015
High School Diploma -
Oak Hills High School
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