KATE (KAREN) GARCIA
Elizabeth,NJ
Summary
Goal-driven Analyst polished in maintaining system processes and conducting requirement analysis based on business provisions. Reputable and hardworking professional with hands-on experience delivering customized IT solutions to boost business operations. Tech-savvy leader possessing solid data management skills coupled with deep knowledge of visualization tools and techniques.
Overview
10
10
years of professional experience
Work History
System Analyst
InnoVyne Technologies
Toronto, Ontario, CA (Remote)
02.2023 - Current
- Collaborated with cross-functional teams to streamline the sales performance management process for multi-conglomerate clients, resulting in a 20% decrease in implementation delays and a 15% increase in efficiency.
- Executed comprehensive impact assessments using SPM management tools to understand current processes and pain points, leading to a successful implementation of a more effective inquiry management process that resulted in a 30% increase in productivity.
- Analyzed business change requests to determine technical needs by identifying key dependencies and risks which helped enable the successful implementation of new projects and features.
- Implemented data-driven recommendations for system optimizations, leading to a 20% reduction in system downtime and improving overall model performance.
- Resolved 95% of technical issues reported by users within a 48-hour timeframe, resulting in increased productivity and satisfaction levels among stakeholders.
- Identified system vulnerabilities and collaborated with IT and business teams to eliminate bugs in support of internal and external audits.
Financial/Business Administrator
Comprehensive Family Dental
Wayne, NJ
08.2020 - 02.2023
- Analyzed & compared complex market trends with office data to create forecasting models that accurately predicted future business opportunities by 70%, increasing revenue potential by $500k.
- Conducted thorough analyses of operations & financial data on a weekly, monthly, and quarterly basis & presented findings with recommended business solutions to management, leading to successful implementation of strategies & 30% cost savings.
- Communicated overall process of working projects with operational team & management bringing awareness to long & short-term business/financial goals and how to achieve them.
- Identified and resolved financial discrepancies totaling $50k, leading to improved operational efficiency by 15%.
- Performed thorough reviews of risk management strategies for all office accounts and identified areas for improvement, enabling 25% reduction in exposure to losses.
- Performed cost-benefit analysis of alternative solutions to assess financial viability and influenced management by concisely presenting actionable reports that led to the development of optimal strategies.
Lead Teller
Wells Fargo Bank
Weehawken, NJ
01.2019 - 07.2020
- Created & implemented new customer outreach strategies to capture more opportunities, increasing Banker referrals by 25%.
- Managed the teller line to maintain high levels of service and accuracy, resulting in 10% increase in daily transaction volume.
- Conducted detailed compliance audits for branch quarterly, verifying adherence to federal, state, and bank regulations.
- Implemented quality assurance checks to ensure accuracy and compliance with internal policies & procedures, leading to a 25% reduction in errors rate over 6 months period.
- Handled escalated customer concerns from teller staff to maintain business and restore bank loyalty.
Office Manager
Cascades Dental Care
Sterling, VA
08.2014 - 09.2018
- Created and expanded a business model for the office which resulted in an increase in profits by 30% and patient volume by 20% in the span of 4 years.
- Developed comprehensive financial models to analyze revenue/expense trends, accurately forecasting an average of additional $70k savings per year.
- Played an instrumental role in office-wide technical development by purchasing a dental software to improve internal and external productivity and efficiency; provided technical support to staff and developed step-by-step training manuals for users to ensure a seamless transition.
- Identified and proactively managed up key financial risks, resulting in a 95% reduction of negative impacts on the bottom line.
- Spearheaded contract negotiations for the procurement of dental services & products at competitive prices, yielding a total cost savings of an average of $25K per year.
- Mapped monthly/quarterly variance reports, addressing both the cause and potential resolution of identified variances.
Education
Bachelor of Science: Data Management/Data Analytics -
Western Governors University
Fintech Bootcamp: Data Analytics -
Rutgers University
Skills
- Microsoft Office
- ServiceNow
- Varicent ICM
- Business/Technical Analysis
- Data Management
- Application Support
- Software Testing
- Project Management
- Spanish (Native)
- French (Intermidiate)
Timeline
System Analyst
InnoVyne Technologies
02.2023 - Current
Financial/Business Administrator
Comprehensive Family Dental
08.2020 - 02.2023
Lead Teller
Wells Fargo Bank
01.2019 - 07.2020
Office Manager
Cascades Dental Care
08.2014 - 09.2018
Bachelor of Science: Data Management/Data Analytics -
Western Governors University
Fintech Bootcamp: Data Analytics -
Rutgers University