Katelan Anderson
Janesville,CA
Summary
Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results.
Overview
6
6
years of professional experience
Work History
Rural Letter Carrier
US Postal Office
01.2020 - 05.2021
- Organized mail ahead of delivery runs for correct routing.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
- Handled accurate cash payments for postage and incurred fees.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
Call Center Representative
Northeastern Rural Health Clinics
06.2015 - 03.2016
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Responded proactively and positively to rapid change.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
Education
GED -
Alternative Learning
Susanville, CASkills
- Address management system
- Hand-Eye Coordination
- Registered mail protocols
- Package handling
- GPS use
- Vehicle Maintenance
- Handheld scanner operation
- Dependability
- Mail distribution
- Parcel delivery
- Weather Tolerance
- Schedule Management
- Vehicle loading
Timeline
Rural Letter Carrier
US Postal Office
01.2020 - 05.2021
Call Center Representative
Northeastern Rural Health Clinics
06.2015 - 03.2016
GED -
Alternative Learning
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