Katelin Burns

Charlotte,GA

Summary

Dynamic professional with 12+ years of experience cultivating client relationships and driving business expansion. Expert in creating and maintaining rapport that fosters loyalty, repeat business, and strategic partnerships. Adept at streamlining operations, strengthening financial performance, and delivering solutions that enhance both customer satisfaction and profitability.

Overview

years of professional experience

Work History

FINE DINING SERVER | GUEST RELATIONS SPECIALIST

SUGO

05.2023 - Current

Deliver exceptional hospitality through attentive, personalized service, ensuring every guest feels valued and welcomed.
Build lasting guest relationships that foster loyalty, positive reviews, and repeat visits.
Anticipate guest needs, resolve issues promptly, and elevate each dining experience to CHG standards of excellence.
Collaborate with team members to maintain smooth service flow and uphold the restaurant’s reputation for quality and care.
Mentor new team members on menu knowledge, service etiquette, and guest engagement best practices.
Recognized by leadership for professionalism, consistency, and a deep passion for hospitality.

BUSINESS DEVELOPMENT COORDINATOR

EXCELSTRA

02.2025 - 08.2025

Generated qualified consulting leads through pre-podcast calls, networking events, inbound inquiries, and social media outreach.
Conducted discovery calls to evaluate podcast guest fit and potential alignment with consulting services.
Nurtured and managed leads within CRM, ensuring timely follow-up and relationship development.
Built and strengthened partnerships with referral sources to expand market reach.
Documented and tracked sales conversations, maintaining clear communication records across the team.
Contributed to the creation and refinement of sales collateral, marketing workflows, and process documentation.
Supported planning and execution of firm-sponsored events (in-person and virtual).
Represented Excelstra at industry and networking events to drive business development.
Collaborated with team members and affiliate partners to ensure seamless hand-offs and client experience.
Participated in daily training sessions and sales development activities to enhance social selling and leadership skills.
Protected sensitive client and company data by adhering to security protocols.

ACCOUNTING & COMPLIANCE MANAGER

KESCO FREIGHT SYSTEMS

03.2022 - 11.2024

Developed and implemented financial tools that enhanced cost efficiency and strategic decision making.
Streamlined accounting processes, reducing audit risks and improving financial accuracy.
Conducted in-depth financial analysis to minimize discrepancies and improve reporting reliability.
Established accounting procedures that boosted efficiency, accuracy, and regulatory compliance.
Negotiated with partners, securing cost savings and improved service quality.
Strengthened relationships with carriers and factoring companies, resulting in significant financial benefits.

BUSINESS & OPERATIONS MANAGER | WAREHOUSE & WEBSITE MANAGEMENT

PRIME FINDS LIQUIDATION

05.2020 - 03.2022

Spearheaded the development of the company’s website, integrating e-commerce functionality to expand market reach and boost online sales.
Optimized warehouse operations by coordinating logistics and inventory management, improving efficiency.
Directed cross-functional operations, including sales, marketing, and logistics, driving measurable growth.
Implemented strategic marketing initiatives that positioned the company for long-term success in the competitive liquidation market.
Managed floor sales and online platforms, ensuring seamless integration across business operations.

MARKETING DIRECTOR | ONLINE MANAGEMENT & SALES

GEORGIA FURNITURE MART

01.2017 - 05.2020

Led online sales and marketing strategies, increasing revenue through targeted campaigns.
Spearheaded a full company rebrand, enhancing brand recognition and market positioning.
Designed and executed impactful promotions, elevating customer engagement and brand visibility.
Optimized product listings and implemented data-driven marketing strategies to drive sales.
Partnered with the creative team to develop compelling promotions and assist in commercial production.

Education

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University of Wisconsin-Eau Claire

05.2013

Skills

Finance & Compliance: Financial Reporting, Regulatory Compliance, Cost Analysis, Budgeting, AP/AR, Risk Management
Operations & Logistics: Process Optimization, Inventory Control, Freight Transportation, Logistics & Operations Management
Sales & Marketing: Digital Marketing, Sales Execution, Product Development, Branding, Customer Engagement

Leadership & Strategy: Strategic Decision-Making, Business Growth, Team Leadership, Negotiation, Performance Metrics
Client & Relationship Management: Customer Experience, Hospitality, Partnership Development, Rapport Building

Timeline