Katelin Lewis
Server
Clovis,CA
Summary
Sociable Server offering 15 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
16
16
years of professional experience
Work History
Server
Annesso Pizzeria
Fresno, CA
07.2024 - Current
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server
Ruth’s Chris Steakhouse
Fresno, CA
07.2022 - 11.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- To provide guest with an informative and pleasant fine dining experience; as well as regulate and install proper etiquette and procedures.
- Delivered food orders promptly and courteously.
Bartender
Fresno Breakfast House
Fresno, CA
01.2023 - 01.2024
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
General Manager
Tahoe Joes Famouse Steakhouse
Fresno, CA
11.2009 - 07.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
Associates in Social Science -
Clovis Community College
Clovis, NM05-2013
Skills
- Positive and professional
- Food safety
- Cash handling
- Wine pairings
- Quality control
- Exceptional customer service
- Liquor, wine, and food service
- Professional appearance
- Sales promotion
- Beverage pairing
- Conflict resolution
Education and Training
false
References
References available upon request.
Timeline
Server
Annesso Pizzeria
07.2024 - Current
Bartender
Fresno Breakfast House
01.2023 - 01.2024
Server
Ruth’s Chris Steakhouse
07.2022 - 11.2024
General Manager
Tahoe Joes Famouse Steakhouse
11.2009 - 07.2022
Associates in Social Science -
Clovis Community College
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