Kately Cortez
Corona ,CA
Summary
Dynamic and adaptable professional with a strong background in customer service and food preparation, honed at Disneyland Resort. Recognized for enhancing guest experiences through effective teamwork and multitasking. Proven ability to maintain high standards of cleanliness and safety while training new staff, ensuring operational excellence in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
Corona, CA
10.2025 - Current
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring timely restocking of high-demand items.
- Collaborated with team members to achieve monthly sales targets consistently.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Food Service Worker
Disneyland Resort
Anaheim, CA
04.2022 - 09.2025
- Prepared and served food items while adhering to safety and sanitation standards.
- Operated kitchen equipment efficiently, ensuring timely meal preparation for guests.
- Collaborated with team members to streamline service processes and enhance guest experiences.
- Assisted in inventory management, tracking supplies to minimize waste and ensure availability.
- Maintained cleanliness of work areas, following health regulations and promoting a safe environment.
- Supported training of new staff on operational procedures and best practices for food service.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Front Desk Receptionist
Perfect Smile Orthodontics- Nashville And Goodlettsville
Anaheim, CA
11.2021 - 04.2022
- Greeted patients and visitors, providing exceptional customer service and creating a welcoming environment.
- Managed appointment scheduling using electronic health record systems, ensuring efficient patient flow.
- Coordinated office communications between staff and patients to streamline operations and improve workflow.
- Organized office supplies and inventory, ensuring availability of materials for daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
Cashier
Dairy Queen
Anaheim, CA
08.2019 - 2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted customers with menu selections, providing product information and recommendations.
- Handled cash, credit, and debit transactions, ensuring secure payment processing.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Western High School
Anaheim, CASkills
- Adaptability and quick learning
- Positive attitude
- Multitasking abilities
- Customer service excellence
- Food preparation skills
- Listening skills
- Cash handling
- Stocking and receiving
- Store opening and closing
Languages
Spanish
Limited Working
Timeline
Sales Associate
Victoria's Secret & PINK
10.2025 - Current
Food Service Worker
Disneyland Resort
04.2022 - 09.2025
Front Desk Receptionist
Perfect Smile Orthodontics- Nashville And Goodlettsville
11.2021 - 04.2022
Cashier
Dairy Queen
08.2019 - 2022
High School Diploma -
Western High School