Katelyn Allen
Wichita Falls,TX
Summary
Detail-oriented Car Detailer offers proven customer service and time management abilities. Knowledgeable about washing and waxing techniques and thorough in completing cleaning work. Thrives under pressure and consistently satisfies customers.
Overview
3
3
years of professional experience
Work History
Car Detailer
epic auto collision
Wichita Falls, TX
04.2023 - Current
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Inspected vehicle to verify pristine appearance for customer.
- Provided customers with information about their vehicle's condition prior to detailing work being completed.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lifeguard
Castaway Cove Waterpark
Wichita Falls, TX
05.2021 - 07.2021
- Led comprehensive safety training for new employees using company procedures.
- Watched over swimmers to respond quickly to distress situations.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Recognized swimmers in need of assistance and acted quickly.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Rider High School
Wichita Falls, TX05-2023
Skills
- Customer Service
- Telephone Etiquette
- Relationship Building
- Complex Problem-Solving
- Training and Mentoring
Timeline
Car Detailer
epic auto collision
04.2023 - Current
Lifeguard
Castaway Cove Waterpark
05.2021 - 07.2021
High School Diploma -
Rider High School
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