Katelyn Berrios
Norfolk ,VA
Summary
Dedicated individual with a strong work ethic and exceptional problem-solving skills. Known for delivering outstanding customer service and maintaining effective communication, I excel in high-pressure environments, ensuring efficiency and satisfaction. My adaptability and reliability foster positive relationships with both customers and team members.
Overview
6
6
years of professional experience
Work History
Babysitter
Mr. and Mrs. Casey
Virginia Beach, VA
05.2019 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Food Runner
Photis Gregorio
Virginia Beach, VA
06.2021 - 09.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Assisted in training new food runners, improving team efficiency and service quality.
Education
Bachelor Of Applied Arts - Sociology
Old Dominion University
Norfolk, VAAssociate Of General Studies - Sociology
Tidewater Community College
Norfolk, VA05.2024
Skills
- Patience and empathy
- Problem-solving
- Reliability
- Following directions
- Dependability
- Adaptability and resilience
- Active listening
- Schedule management
Timeline
Food Runner
Photis Gregorio
06.2021 - 09.2023
Babysitter
Mr. and Mrs. Casey
05.2019 - Current
Bachelor Of Applied Arts - Sociology
Old Dominion University
Associate Of General Studies - Sociology
Tidewater Community College