Katelyn Boutain
Minneapolis,MN
Summary
Positive, upbeat and self-motivated individual bringing more than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
11
11
years of professional experience
Work History
Quality Assurance Analyst
MRO Corporation
Philadelphia, PA
06.2020 - Current
- Conducted detailed analysis of business requirements to ensure quality assurance.
- Provided feedback on usability and suggest improvements to management teams.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Collaborated with management to diagnose problems and devise solutions.
Bartender
Sammy's Pizza
Elk River, MN
01.2017 - 10.2020
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Health Information Specialist
North Memorial Medical Center
Robbinsdale, MN
06.2016 - 06.2020
- Worked closely with walk-in patients for records, or any help they needed to retrieve specific records needed.
- Reviewed medical records for accuracy and completeness, ensuring compliance with legal and accreditation standards.
- Analyzed patient data to ensure that all documents were accurate, complete, and in accordance with established policies and procedures.
- Assisted physicians and other healthcare providers with coding issues related to diagnosis and treatment of patients.
- Maintained databases containing sensitive patient information such as diagnoses, treatments, medications, lab results.
Crew Lead
Envirotech
Waite Park, MN
03.2013 - 08.2016
- Provided guidance and support to team members in order to ensure successful completion of tasks.
- Monitored employee performance and provided feedback for improvement.
- Assigned work duties, monitored workflow, and evaluated results.
- Developed plans for improving customer service standards across the organization.
Education
Associate of Science - Information Technology
Saint Cloud Technical College
Saint Cloud, MN06.2016
Skills
- Customer Service
- Organizational Tasks
- Detail Orientation
- Strategic Planning and Review
- Documentation and Materials
- Work Planning
Timeline
Quality Assurance Analyst
MRO Corporation
06.2020 - Current
Bartender
Sammy's Pizza
01.2017 - 10.2020
Health Information Specialist
North Memorial Medical Center
06.2016 - 06.2020
Crew Lead
Envirotech
03.2013 - 08.2016
Associate of Science - Information Technology
Saint Cloud Technical College
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