Katelyn Brisendine
Sacramento,CA
Summary
Dynamic professional excelling in customer service and complaint resolution. Proven track record in mentoring teams to enhance performance and operational efficiency. Committed to fostering positive customer experiences while driving team engagement and organizational success.
Overview
17
17
years of professional experience
Work History
Customer Care Representative
D.R. Horton
Roseville, California
06.2022 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Processed customer requests for service appointments and follow-up communications.
Retail Store Manager
Metro by T-Mobile
Sacramento, CA
11.2015 - 06.2022
- Connects with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Prevented store losses by identifying operational gaps and implementing corrective actions through detailed awareness.
- Mentored employees on managing complex sales and resolving difficult customer issues to enhance team capabilities.
- Coaches and mentors employees by offering constructive feedback and taking an interest in long-term career growth.
- Conducts job interviews, leads employee performance evaluations and rewards top performers to attract and retain quality personnel.
- Assessed and enhanced staff training, developed engagement programs, and streamlined processes to optimize labor costs.
Executive Team Leader
Target
Roseville, CA
02.2010 - 11.2015
- Accountable for Softlines and Guest Experience including overall customer satisfaction.
- Developed and executed business strategies that aligned with short and long-term revenue goals.
- Coached employees to reach potential and expand skill sets, fostering a culture of growth.
- Established and modeled positive service attitude to meet company's expected guidelines.
- Listened to staff concerns and suggestions, adapting company policy to enhance workplace satisfaction.
- Scheduled and organized meetings for staff and executives to ensure effective communication. and work schedules for staff teams and executives.
Education
Bachelor of Science - Psychology With An Emphasis in Mathematics
UC Davis
Davis, Ca12-2009
Skills
- Customer Service Management
- Complaint Resolution
- Onboarding Processes
- Customer Feedback Analysis
- Performance Monitoring
- Quality Assurance
- Problem Anticipation and Resolution
- Employee Motivation
- Goal Setting
References
- Sean Beattie (925)239-5290 - Current Area Manager (D.R. Horton)
- Jason Kozicki (916)439-3306 - Current Department Manager (D.R. Horton)
- Michael Glenn (530)400-3067 - Coworker and Friend
Timeline
Customer Care Representative
D.R. Horton
06.2022 - Current
Retail Store Manager
Metro by T-Mobile
11.2015 - 06.2022
Executive Team Leader
Target
02.2010 - 11.2015
Bachelor of Science - Psychology With An Emphasis in Mathematics
UC Davis