Katelyn Byrd
Bay Minette,AL
Summary
Dynamic pet care professional with a proven track record at Kutz by Katy, excelling in animal handling and customer service. Achieved high client satisfaction through effective communication and tailored grooming services. Recognized for fostering a positive environment and streamlining operations, enhancing overall efficiency and client loyalty.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Experienced with retail operations, including opening and closing procedures. Utilizes inventory management and staff training to ensure operational efficiency. Track record of team leadership and effective problem-solving.
Overview
7
7
years of professional experience
Work History
Groomer
Kutz by Katy
10.2023 - Current
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Cleaned cat and dog ears to prevent ear infections.
- Trimmed nails using clippers and grinders.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
- Achieved timely completion of appointments by employing efficient workflows that minimized stress for both pets and owners alike.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Conducted thorough pre-grooming consultations with clients to determine their preferences, resulting in customized service experiences.
Key Holder
Dollar General
07.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
- Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
- Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.
- Participated in local community events on behalf of the store, strengthening brand visibility within the area market.
- Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
- Championed company culture by embodying the core values and serving as a role model to fellow employees.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Developed strong rapport with vendors, negotiating favorable terms for product delivery and pricing adjustments when necessary.
- Managed store personnel by delegating tasks and supervising daily operations.
Dog Trainer
Smeraglia
08.2018 - 09.2024
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Maintained clean training arena for group classes.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Imparted valuable knowledge on nutrition and exercise routines to clients, contributing to overall canine health improvement.
- Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Maintained detailed records of each dog''s progress throughout the duration of training programs, enabling data-driven adjustments when needed.
- Conducted in-home visits to assess potential environmental factors contributing to dog behavioral issues, providing tailored recommendations for improvement.
- Organized public demonstrations showcasing trained canines'' capabilities in obedience trials and agility competitions, raising awareness about the benefits of professional dog training services.
- Developed individualized plans for addressing aggression issues, improving safety within clients'' homes and communities.
- Assisted local animal shelters by providing training sessions for rescued dogs, increasing their chances of successful adoption.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Streamlined client communication by introducing digital progress tracking system, keeping pet owners informed and engaged.
- Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
- Fostered positive behavior modification in dogs with aggressive tendencies through consistent, compassionate corrective techniques.
- Enhanced dogs' agility and physical fitness through dynamic exercise routines, promoting overall health and vitality.
- Pioneered volunteer program for advanced trainees to assist with training shelter dogs, increasing adoptability and community service.
Key Holder Supervisor
Dog Ranch
06.2023 - 05.2024
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Received and counted money.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained and mentored new employees.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Actively monitored playtime sessions among dogs to maintain safety while encouraging socialization opportunities.
- Enhanced customer satisfaction by providing personalized care and attention to each dog boarded at the facility.
- Handled challenging behaviors calmly and effectively using positive reinforcement techniques.
- Collaborated with team members to ensure smooth operations and high-quality care for all pets.
- Provided exceptional customer service through prompt response to inquiries and addressing any concerns or questions from clients promptly.
- Liaised effectively with veterinarians when necessary, advocating for the best interests of the pets entrusted in our care.
- Continuously improved knowledge of canine care best practices through ongoing professional development opportunities and staying current with industry trends.
- Ensured timely feeding schedules, providing appropriate portions based on each dog''s nutritional needs.
- Contributed to ongoing staff training efforts, sharing expertise in canine behavior management strategies with team members as needed.
- Improved overall health of boarded dogs with regular exercise sessions tailored to individual needs.
- Supported special needs dogs by administering medications, following dietary restrictions, and providing extra attention as needed.
- Maintained a clean and safe environment for all dogs, conducting regular inspections of boarding areas.
- Streamlined scheduling processes for increased efficiency in booking reservations and managing space availability.
- Increased repeat business through consistent delivery of excellent service and client communication.
- Conducted thorough assessments upon arrival to identify any potential issues or concerns regarding a dog's well-being during their stay.
- Reduced stress levels for dogs by implementing structured daily routines and activities during their stay.
Education
High School Diploma -
Baldwin County High School
Bay Minette, AL05-2009
Skills
- Kennel cleaning and sanitation
- Animal handling expertise
- Interpersonal communication
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Creative problem solving
Timeline
Key Holder
Dollar General
07.2024 - 09.2024
Groomer
Kutz by Katy
10.2023 - Current
Key Holder Supervisor
Dog Ranch
06.2023 - 05.2024
Dog Trainer
Smeraglia
08.2018 - 09.2024
High School Diploma -
Baldwin County High School
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