Katelyn Cann
Summary
Results-driven Key Manager with expertise in retail staff training and leadership. Manages operations to exceed targets while enhancing customer satisfaction and sales through effective coaching and motivation of associates. Demonstrates strong work ethic, adaptability, and excellent interpersonal skills, thriving in independent roles and rapidly acquiring new competencies.
Overview
3
3
years of professional experience
Work History
Cleaner
Lazer
Andrews, Texas
04.2026 - Current
- Followed safety protocols to ensure a safe and hygienic work environment.
- Followed safety protocols while handling chemicals and tools.
- Maintained a clean and organized work area for efficiency and safety.
- Maintained cleanliness in assigned areas using appropriate cleaning supplies and equipment.
- Coordinated cleaning efforts with team members during peak hours to maintain optimal service standards.
- Collaborated with team members to meet project deadlines and enhance overall workflow.
- Prioritized and organized tasks to achieve service goals and improve operational efficiency.
- Reported any issues or damages to supervisor in a timely manner.
Key Manager
Texas Roadhouse Restaurant
Kingwood, Texas
12.2023 - 04.2026
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and mentored team members on service standards and food safety protocols.
- Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
- Provided leadership, guidance, and training to key staff members.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Opened and closed store in absence of senior managers.
- Supervised bank deposits and security procedures to support store opening and closing.
- Delegated work to staff, setting priorities and goals.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Resolved customer complaints promptly and professionally.
- Assisted customers with locating and securing desired products.
- Established strong relationships with suppliers in order to maintain competitive pricing.
- Recruited new personnel when necessary based on current staffing needs.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Used Point of Sale register system to complete transactions.
Server
Chuy's Tex-Mex Restaurant
Humble, Texas
05.2023 - 03.2025
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Upsold food and beverage items to enhance guest experience.
- Managed customer orders efficiently using POS systems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Stayed informed about daily specials, new menu items, promotions.
Education
Andrews High School
Andrews, TexasSome College (No Degree) - General Studies
Odessa College
Odessa, TXSkills
- Chemical handling
- Quality assurance
- Safety protocols
- Inventory management
- Equipment maintenance
- Sales software
- Customer relationship management
- Transaction processing
- Budget tracking
- Sales optimization
- Problem solving
- Time management
- Team collaboration
- Team leadership
- Conflict resolution
- Effective communication
- Communication skills
- Relationship building
- Service improvement
- Sales software
- Customer relationship management
- Service improvement
References
- Alexa Hadden• Former Colleague (832)527-5369
- Kristall Wilson • Ex employer. (806)654-2928
- Faithlyn Norton • Colleague. (432)234-2620
Timeline
Cleaner
Lazer
04.2026 - Current
Key Manager
Texas Roadhouse Restaurant
12.2023 - 04.2026
Server
Chuy's Tex-Mex Restaurant
05.2023 - 03.2025
Andrews High School
Some College (No Degree) - General Studies
Odessa College