Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katelyn Dawson

Wading River,NY

Summary


Professional with experience in cafe industry, bringing strong focus on creating quality beverages and delivering exceptional customer service. Proficient at working collaboratively within team to ensure smooth operations and satisfaction. Reliable and adaptable, skilled in handling fast-paced environment, maintaining cleanliness, and managing inventory. Enthusiastic about contributing to positive and efficient workspace.

Overview

3
3
years of professional experience

Work History

Golf Shop Attendant

Laurel Links Country Club
05.2024 - 08.2024
  • Assisted golf professionals with various tasks, including tournament preparation and execution.
  • Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
  • Supported smooth course operations during tournaments by checking in players, distributing scorecards, and overseeing starting times at the first tee box area as necessary.
  • Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
  • Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
  • Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.

Cafe Barista

Tweets Ice Cream Cafe
05.2021 - 08.2023
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
  • Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
  • Increased sales during peak hours by quickly processing transactions and minimizing wait times for customers.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.

Education

Bachelor of Science - Exercise Science

Suny College At Cortland
Cortland
05-2027

Skills

  • Maintaining store appearance
  • Storage organization
  • Proactive mindset
  • Adaptability to change
  • Friendly and outgoing
  • Workplace safety
  • Reliability and punctuality
  • Cleanliness maintenance
  • Attention to detail
  • Time management
  • Team player
  • Exceptional customer service

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Golf Shop Attendant

Laurel Links Country Club
05.2024 - 08.2024

Cafe Barista

Tweets Ice Cream Cafe
05.2021 - 08.2023

Bachelor of Science - Exercise Science

Suny College At Cortland

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Katelyn Dawson