Katelyn Dempsey

Birmingham

Summary

Computer Science graduate with experience in infrastructure support, systems troubleshooting, and software development. Proven ability to resolve technical issues across multiple environments and support virtualized and Windows-based systems. Strong foundation in system operations and problem-solving, with a versatile skill set across development and IT environments.

Overview

years of professional experience

Certification

Work History

Cloud Services Technician

Tom McLeod Software Co.

07.2024 - Current

Managed and supported virtualized server environments using VMware, including provisioning, monitoring, and maintaining virtual machines.
Diagnosed and resolved server, application, and connectivity issues across multiple environments to improve system reliability and uptime.
Administered and supported Windows-based servers, including web and application servers, to ensure consistent performance and availability.
Utilized remote access tools such as Remote Desktop Manager and Remote Desktop Protocol (RDP) to securely access, manage, and troubleshoot systems.
Assisted with deployment, configuration, and maintenance of server environments across development and production settings.
Monitored system performance and troubleshot issues by analyzing logs, services, and resource utilization.
Collaborated with cross-functional teams to support infrastructure operations and ensure timely resolution of technical issues.

IT Technician

Auburn Harbert College of Business

06.2022 - 06.2024

Provided technical support to end users by troubleshooting hardware, software, and connectivity issues in a fast-paced environment.
Diagnosed and resolved system and application issues across Windows-based systems to minimize downtime and maintain productivity.
Installed, configured, and maintained desktops, laptops, and peripheral devices to ensure proper functionality.
Assisted with user account support, password resets, and access-related issues.
Supported network connectivity by troubleshooting wired and wireless connection problems.
Documented technical procedures and solutions to improve efficiency and support repeatable processes.

Education

Bachelor of Science - Computer Science

Auburn University

Auburn, AL

12-2024

Skills

Infrastructure & Virtualization: VMware, Virtual Machine Management, System Provisioning, Environment Support
Operating Systems: Windows Server, Linux (basic)
Remote Access & Tools: Remote Desktop Protocol (RDP), Remote Desktop Manager, SSH, SecureCRT, BeyondTrust (Bomgar)
Networking: Basic network troubleshooting, connectivity diagnostics
Monitoring & Management: Log analysis, system performance monitoring, troubleshooting across multi-environment systems
Programming & Scripting: Python, Java, C/C, SQL
Tools & Platforms: SQL Server Management Studio (SSMS), MongoDB Compass, FileZilla, Visual Studio, Notepad, Xcode

Additional Technical Experience: Gained hands-on experience with Linux systems through personal and academic use, including command-line operations and system navigation Used SSH to remotely access and manage Linux-based environments Actively developing knowledge of cloud computing concepts and exploring platforms such as AWS