Katelyn Downey

Oversaw comprehensive budgeting and resource allocation processes to optimize hospital operations.

Managed facility enhancement projects and coordinated vendor relationships to optimize operational efficiency.

Oversaw procurement and purchasing approvals for equipment and supplies exceeding $50k.

Implemented strategic quality improvement initiatives and refined operational workflows for 18 clinical services, supporting 65 clinicians, 60 residents, and a team of over 120 staff members.

Analyze hospital data to support strategic decisions and improve efficiency

Achieved improved operational performance by coordinating infrastructure upgrades. Delivered enhanced service contracts that increased service reliability and efficiency.

Engaged with institutional stakeholders and planning groups to strengthen external partnerships and enhance hospital representation.

Directed client service initiatives to enhance overall service delivery and client experience.

• Managed and developed a diverse team of hospital personnel, focusing on optimizing patient care coordination, client services, and billing operations.
• Executed maintenance and improvements for multiple software systems, focusing on electronic medical records, treatment sheets, timekeeping, and telecommunications, while managing security access and pricing structures.
• Oversaw comprehensive compliance auditing to verify accurate charge capturing and alignment with hospital standards.
• Achieved timely collections of accounts receivable, contributing to improved cash flow for hospital operations. Drove financial compliance initiatives to uphold regulatory standards.
• Coordinated efforts in hospital-wide policy formulation and procedural adherence, focusing on purchasing, fleet management, and inventory control.
• Coordinated efforts among hospital leadership, external partners, and internal stakeholders to drive improvements in service delivery and workflow efficiency.

• Managed scheduling, correspondence, and documentation to support the Director and Assistant Director of LSU Veterinary Teaching Hospital.
• Facilitated communication and organization of telecom work requests to streamline project workflows.
• Diagnosed and resolved hospital software issues while overseeing computer work order and travel request processing.
• Conducted regular audits to maintain VTH motor pool compliance with state regulatory standards.
• Maintained oversight of state contracts, delivering essential deadline and expiration date information to director and assistant director for proactive management.
• Achieved streamlined state property inventory management through effective collaboration with LSU property management. Facilitated the successful surplussing of tagged and untagged assets, enhancing asset tracking efficiency.
• Systematically compiled and updated expense reports, facilitating timely reimbursement and financial analysis.
• Coordinated with operations manager to execute launch and integration of electronic medical records system, providing comprehensive training sessions for students, staff, and faculty on new software usage.

• Evaluated client care needs to ensure timely treatment and maintain efficient patient flow.
• Facilitated operations for three veterinarians to enhance patient treatment and clinic efficiency.
• Developed and delivered comprehensive training programs for new hires on data entry software to ensure proficiency.
• Coordinated with vendors to ensure timely ordering and consistent availability of office supplies.
• Managed invoicing processes and conducted thorough research on chargebacks and discrepancies to ensure accurate financial records.
• Oversaw preparation of comprehensive accounting reports detailing accounts payable data. Managed inventory and office supply acquisitions to optimize resources.
• Managed office activities to support efficient operations and enhance team productivity.
• Oversaw team productivity and coordinated workflow to maintain high-quality service standards.
• Facilitated resolution of customer inquiries and complaints to enhance overall satisfaction.
• Directed workflow processes to enhance service quality and customer satisfaction.
• Addressed and resolved outstanding customer concerns to improve service quality.
• Crafted and distributed marketing materials to bolster client communication and retention.